SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Item of very very good quality received quickly I recommend the store
Very good product, arrived earlier than expected. Very satisfied with the service♥️
The quality is very pleased. Top
I really liked it
The order came with a delay of 2 weeks, the quality and sizes correspond to the description
Ordered a second, like)
Very good 1,95 tall and 94kg chose XXL and was only good sleeves could be a little bigger
Nice bomber. 182 , 108 kg 5 XL just.
Very beautiful and very thick fabric very good
Very beautiful cardigan. Super. My son is there quite happy with it
Perfect, just like the picture, pick the size from the chest, I chose size L which is equivalent to American girl, I look good!
Cool jacket‼️‼️
Quality is good, but press in the shoulders of Alas)) would be 6XL, it would be just right.
Cool cotton jacket, like a sweatshirt in thickness. The store didn't write my number on the parcel, plus she didn't track. Because of this, the Mail almost returned it, the employee recognized me well by name and gave the parcel. In the rest everything is OK, but the seller should be more responsible
Top too, have 1,68, 67 pounds and was very good. After Grant video channel Cristiano Silva on YT. Super recommend…
Good quality, looks great. On the male 46-48 ordered L
The product is great. Nothing is sticking out anywhere. The jacket is warm, 172 cm 73 kg thick for autumn warm. fit perfectly.
The delivery in two weeks is very good as the description I am pretty
Great jacket, recommend
The bomber is cool with a high-quality size fit
Bought this twice… The material is comfortable and feels great. The sizing is very small. The first order was a large, this one was an extra large. It will fit but likely a double X-LARGE is right FIT
This is a great jacket! Exactly as described super comfortable… My only recommendation is order at least one size above if you’re in the US they run small.
Sensational sweatshirt! Great material! I recommend
The jacket is super, not even expected! Quality for 5 +! I wanted one for a long time, with another 80th! Super fast delivery! All recommended store!
The size turned out to be close to I wanted a freer size and so the product is good for my own money