SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good and beautiful. I am satisfied with the blouse!
Came quickly. Bright color as photo (green)
Nice, perfect colour match. Just like picture
feels soft but when you raise your hands it goes way up
The golfer came to him, to stretch out in a garish way, to go to the til. At my rozmir 48-50 pidishov.
Garny golfer. Chocolate colir. Rosmir XL. My parameters 89/67/93-by itself
An aphygny turtleneck, it matches the size, but very thin, the nipples shine through the oooooch strongly, so you will really need a tight top or bra without lace. Or something under a turtleneck, such as thermal underwear or a tight-fitting second blouse
Soft, pleasant. Seamless Col. Beautiful. Thank you
I like these turtlenecks, I take the second one.
It was more white than I imagined.
super cute might get another color
The turtleneck is good, the throat is high, it reaches, it is pleasant to the body.
I took 3XL to my size 48 and height 170 cm and fit perfectly. The fabric is pleasant to the body. Sleeve long. I recommend it.
The wrong size. 4XL well sat on 48 size
On the sviy rozmir m zamovil L, so the Yak was afraid of not a small buv, the ale to sit in a chute, that and M Bula would be good, that is just a chute! Recommend!!!
Such a soft turtleneck, I don't want to get out. Girls, if you are slim, then order a small size) I ordered L and wrong.
color different. real color is medium brown, not auburn
The perfect size and fabric better than expected, I will buy again
All matched
The quality is excellent, but: before that I ordered exactly the same, only the size is smaller-I was too small, I gave it to my daughter, it's just super, now I ordered a bigger one, and again the same size, too small... In general, the size mesh does not correspond to either!!!!
Awesome sweater is so delicate, soft. My size is actually S, it's good that I accidentally pressed L for me just the size that was wrong. I hope I will be useful to someone from my feedbackDid not communicate with the store
I am not buying for the first time, this time I took it for a child, I really like both the quality and the price. For a child with a height of 140 cm and a weight of 44, I took a size s, for a height of 167, a weight of 67, I took an L
the color is good and i tried it and it fit okay but i didnt take a pictyre
Small, the quality of the norms
Normal golf, yak for Taku tsunu. Ale bacimo, if you will be a prannya. Cloth to fill the arimna to the Til, m'yak. fitting, if it is not necessary to buy it. Not so much more matched, it is not too much to hit on the shoulders, there is otherwise the head of the head and chase lower than the shoulders. I thought, if I would have a trohi.