SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Perfect! Well constructed.
Quality for such a price fire. The size ordered according to the table from the description. For the dress exactly need a wide belt on the waist, so that it looks full. I'll order another one in a different color. It came 7 days before the declared time. In the photo, the dress is not ironed, only it was taken from the mail. With the store did not communicate
I did not really like the wide in the middle of the sleeve, but it's not so critical. At 90/70/100, the height of 167 took L, the size is good, especially at the waist. The sleeves are long. There are no complaints about quality. The color tried to convey, but it's difficult to follow the photo. In general it is very same with store photo
very good material (rough). quality sewing. size fits. I recommend
Excellent! 10 days delivery. On my memory, it is the fastest delivery. The fabric is pleasant. No feeling of terrible synthetics. On growth 170 is ideal, not short. I will also order in a different color.
well made and fitted.
Everything is fine, but based on the reviews I ordered L and it turned out to be too big, I'll reorder a smaller size, and so the quality of the otpad and went and not failed and brought on August 31 Height 158, weight 55 Waist 70-72 cm Chest 85 cm
My parameters: height 170..; 88-66-101..; size L.; in my opinion, so the village on the figure.; okay.. That I did not take less.. And then on the gun would be separated.. Cloth is dense.,; length is good..;) I think so, I'll take more in other colors..;)
Girls, it's just fire!!! Buy without thinking. I feel it a little princess. Size S is sat on height ~ 164 weight ~ kg
Quality is normal. Cloth is dense. I have not tried to iron yet. On the height of 164, 84-64-89 size c approached. The store long sent the order and looks more than once.
The dress is perfect it fits perfectly well and makes a thin size. She is very pretty and the color is like in the pictures! I highly recommend :)
The dress shirt is very cool, the material is not hot to her bought another corset. Looks fire only sleeves me long. store sociable helped with size choice. my size bust 86, waist 70, hip 94 cm, weight 52 kg. height 160 cm.
I liked the dress, the fabric is dense, but electrified. At my 42 (XS-s) I took M and did not lose, the size would look less loose and at the waist it would be butt-to-toe, although the waist I is
Excellent dress, approached the parameters 95-75-95, very bright and rich color, dense fabric, synthetics, but pleasant to the body
It is best that I bought on Ali. Height-70, 94,64,94, size M sat perfectly! First I happy shopping on Ali. Flat seams, fabric good, not shine)))
Amazing, thick material. Size 2 US, small fit perfectly.
Very satisfied with quality thanks to store super work
I took exactly the same in black. At 46 size, the top is free in the chest at the waist butt.
Dress of good quality, size M came up perfectly on parameters og 85 from 68 about 92
The product fully corresponds to the description and dimensional grid. Delivery took about three weeks. I recommend to buy.
It was possible to take m for a size of 44-46. For height 157 cm look like a dress. The material is thick!
Cool dress for autumn. The quality is good. Delivery on time. Thank you! My favorite store, I order here all the time. Things are great!
I ordered a dress for a 12-year-old daughter. She is delighted! Daughter's height is 155 cm, the dress is a little long, but not critical. The waist is also almost in size. I recommend to purchase.
This product is very good, all the sizes fit and looks very nice, I ordered size L according to all the parameters in the size chart, 168 for height. Very satisfied
Thick dress, very short