SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Synthetics
The costume is wonderful, the size approached, thank you to the store, I wrote to him and he picked up the size, thank you, it came quickly before the deadline, super order order.
Corresponds to the description. With the store did not communicate
Synthetic costume, but sewn well. I have a size between 52 and 54, I ordered 2XL sat back to back, but not critical, I think and will stretch over time. For cycling, running, with a dog to walk-the very thing. Thank you store.
Everything is fine, full size and color, delivery 23 days.
12 days to Omsk. Super! Thank you!!!
Kostem good, warm, quality, thank you
The size approached my 54, warm. Quality is not bad
Warm, convenient. delivery fast
It came in 2 weeks. I like the suit
The costume came in three weeks. Yes, it's not cotton, but for such a price-excellent! Inside with insulation. Sleeves and length of trousers just right. The hood covers the neck, when it is worn on the head, it looks beautiful, does not fit. Washed the suit immediately, apart from other things-no spools, no leads. On the height of 164 cm, weight 93 kg and chest 5 size sits freely, does not tighten. Be sure to order in a different color!
Excellent
Pleasant Warm Suit. corresponds to the description of the Russian 50 size, height 157 fits perfectly.
The costume is a good store sociable ordered one color because it was not this color the seller offered to either return the money or change the color. It was very quick. I recommend the seller and toaar too
Too big for weight 75 kg
The order came quickly)) the suit is happy!! The color is according to the description
The costume is the same as in the photo, the color is one in one, synthetics, but it's not news, it's said, and the price is funny. There is a fleece, warm. On the hips 120 pants are perfect, chest 120 hoodie would like more oversize, but not a little
Fits well, logistics is fast,
The size approached perfectly, the color is beautiful, the suit is warm, I will recommend
All Super
On the girth of the hips 130 sat perfectly 4 HL, chest 115
Synthetics, the costume came quickly to St. Petersburg
Delivery is very fast-15 days, The product corresponds to the advertising. The fabric is pleasant for the skin. The size should be taken according to its preliminary measurements, then do not be mistaken. Seller Thank you!
Thanks for the order it came faster than I expected, everything is fine...
The costume came very quickly, about 2 weeks. Asked the store to send quickly, as she bought for a trip to the mountain Altai. Came straight before the trip! On my parameters 100x88x110 perfectly sat XXL. Synthetic costume, but very soft, inside with fleece, light, pleasant to the body, I'm very satisfied! 5 +