SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Jackets are good, but between the size of XL and XXL a huge gap! As if two, or even three sizes differ
Excellent quality, very well made, perfect, and arrived super fast. Recommend buying
For its price norms.
The jacket came late for 10 days, packed in a bag with a clasp. On height 180, thin, took XXL. I sat down like I was sewn. Grid with the dimensions indicated on the site is true. Thank you store!
Everything is fine, the store had written and asked the offered to take over for 1 size and all the village, recommend. Delivery 10 days
Long delivery, it was written that it will come to the fourth, and the twenty-third came, and so for such a price you can take if you are ready to wait for an order for All good luck
Nice jacket! As in the photo! Delivery fast! No smell! The store specified the size and quickly sent! Thank you!
Great quality product, arrived in 19 days to Rio de Janeiro. Have 1,80 cm and 72 kg, slim, ordered the 2XL was far. Would like a m here in Brazil. believe size G here should approach the 3XL. The store was also attentive as height and weight
I loved it, it looks good stuff
Great product and quality. Have 1,75 and 73 kg. XL. Was perfect. 18 working days Curitiba/Br. Not taxed. XL.
A small minus that there are no upper pockets, where lightning is a dummy. And so the jacket really liked and according to the size table came up perfectly.
Was very satisfied with the product, arrived as the description. Congratulations on the quality of service!
Jacket appears very good quality, soft touch, approved the product
Very good
To order, very nice, shipping was very fast shipping! Amazing, one of my favorites!
Ordered 3XL, 2XL state, and hit the size! Congratulations to stores. Great quality jacket, very comfortable.
Very good. Exactly what expected. Beautiful coat.
Everything is clear
Nickel. Super material and super Jacket for summer or spring or both. I took XL for a weight of 73 kilos and I measure 1m71. The size is exactly what it takes. However, this corresponds to a size less than that given by the store. Just take a size below. I do 46 cm shoulder width and there, I took 45 cm and it goes great. Extra fast delivery.
Goods good take two sizes more with delivery cheated was written for five days in the end waited three weeks
Corresponds to the description. Irkutsk reached 32 days, the store sent from China, although in Russia when ordering there were PCs. 20 in stock. From Novosibirsk went to Ulan-Ude, then to Irkutsk, usually from Novosibirsk immediately to Irkutsk went. The quality is good, at first sight you can not distinguish from the skin. Pockets on the chest are missing, the inner pocket is one, the side pockets are not deep. I liked the jacket, I think in the future order leather. Thank you.
Quality very good. I am very satisfied. Asked the measure to the store according to my size and weight has right Have 1.90 96 kg size 4XL
The product is advertised, jacket with good finish and quality.
According to the description.
Excellent jacket. Buy another. But not leather.