SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Loafers made of soft material, good style, but a little wide, will not fit a narrow leg... thanks to the store for the good product!
THANKS!!!!! SUPER QUALITY!!! SUPER SELLER!!!!
Cool! Love it!
I liked the loafers. On my leg just right. But on the narrow leg will be wide. The sole is very thin.
Very good loafers, soft and very comfortable. The sizes are very accurate! thanks to the store for the good, quality product. I have been buying these shoes for the 2nd year, I am very satisfied!!!
Size does not match
Loafers made of soft leather, comfortable, match the size, look good. Thanks to the store for the good product! I will order the next pair ....
Corresponds to the description, fast delivery.
The parcel came quickly, there was a small smell, Shoes are very comfortable. I took a larger size.
Very like losers, bought all colors, soft, comfortable, with the table coincides
Came quickly, soft and comfortable
Fence explained
Shoes made of fine material, very comfortable to wear, look good on the leg, the sizes are indicated exactly... thanks to the store for a good product.
Quick delivery. Nice pattern. Very comfortable, correct size. Thank you.
THANKS!
Well sit comfortable
danke
Lofers are wonderful-no words! It's good that there are such stores who understand the sense in the goods and put out such a good product for sale! Thank you dear friend!!!
Very soft, cute externally shoes, on the leg sit well, the sizes correspond to the table. Thank you very much to the store for a good product. I already got 4 pairs of different colors and styles. I am very pleased with the communication with the seller. He did everything as promised!!!
For the light Beautiful Losers, thank you very much to the store!!! The goods arrived in good packing. AliExpress is a separate thanks for good service!
thank you
Sneakers autumn cool! On the Russian 40 took 26 cm. Just perfect.
Lofers are soft, comfortable, beautiful-just super! Thank you to the store for the wonderful goods! I order 2 more pairs of the same...
Beautiful Ones
Interesting. The length of the foot 25.5, ordered 26, sat down as it should.