SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very soft and beautiful losers. We came very quickly. The box was crumpled, but the goods are in excellent shape. Extra insoles. I wear Russian 39
Best Lofer, that I had. Soft and comfortable. Be sure to take more brown.
Lofers are awesome! Approached my 39 size and on a wide leg. Externally executed perfectly, I hope that the sock will be comfortable
Super, want to walk on the street
Lofers are gorgeous! The skin is soft, look expensive and stylish! Delivery to St. Petersburg molneinovnaya (less than a week)! In mescotte exactly the same model is 3 times more expensive!!! Very satisfied, thanks to the store. Bought for 4300, the size grid corresponds (size 9 by 25,5 cm).
Soft, beautiful, comfortable. On the Russian 40 took 9.5-ideally sat down. Came for 10 days in Krasnodar. Packed in a box, each shoe in a separate case.
In Moscow we reached 2-3 weeks. Bought on sale for 3300₽. For this price is just super! Soft, springy. At how comfortable the soft back is-until I understand. You need to wear it longer. Brown do not look cumbersome! Stylish, beautiful very much. Of course, the drawing on the left and right shoe is slightly different, but it's skin, forgiving. On the inside of the left shoe there is a small unpainted stain. The argument did not open. I do not bother this) the size was looking at the size grid and consulted the store. He's sociable. On the Russian 39r-r and foot 25 cm approached 40 Chinese. I'm happy, of course!
Lofers are cool! Very well packed. The quality is impeccable. Come on time. I picked up under the shortened trousers. Heavy. Massive on the leg. At 23,7 cm approached 6,5. Heel soft. I look after more shoes. Many thanks to the manufacturer for the quality!
Lofers came about 2 weeks before the issue point. Everything is on top-a box, pollen, the losers themselves. Quality is super, in size is perfect! The table corresponds to reality: at its 22.5 cm ordered size 5, sat perfectly, on Kapron tights there is a small stock along the length, nowhere do not press, I think it it it Very satisfied with the purchase, on sale managed to buy for 3500 rubles
Excellent losers, comfortable not heavy though massive, pure leather, no smell, soft, quality 100%. My foot 25 took 40, came up perfectly, there is a small stock near the sock.
Shoes liked, soft, comfortable., correspond to the description, the goods came a week earlier. Everyone is happy. The store can be trusted.
Chic! The lines are all even, I did not see any traces of glue. Look great on the legs, burned with the size, I will order again
Friends are lubeff! Super light, soft. Skin Priskin! Delivery lightning! Sellers! Who are you? Superheroes? Thanks from the heart!!!!!
Very cool shoes. Now the price has fallen by 600₽. A little upset because I could save if I ordered a little later. Quality at altitude. Genuine Leather. The box is broken. Pollen and label branded. Size fits. The purchase is very satisfied. Cool brand shoes. Already went to work once. Nowhere rubbed.
Chic. At first it was a little pressurized in under 'em, but it was carried out. At 40 took 9-ku, everything came up. Soft heel-convenient.
Great losers! I wear the second season, I ordered my sister! Just perfect
Lofers liked, as in the picture. Fit well, I wear 38, fullness 7, I ordered 24,5. The only thing that does not like is that they are heavy, although in the reviews write vice versa. Came in a pollen, the box was broken and the parcel was torn, even just glued with tape. In general, the impression is normal. If it does not confuse their weight, then everything is fine.
Thank you, for the chic losers! At 38 Russian, full leg and high rise took 7,5, just. if you like to wear with a toe, will be tight. But take half a size more, even more will be large! Quality Chic and kind expensive! The gift was put on the inserts for the foot. Comes all in a box with pollen, and with a bunch of different documents. Came oochen quickly, in two weeks. promised until September 6, and came on August 25, thanks)))
Very beautiful quality pair of shoes. The smell of the contrary is not present, all in pollyniki, in the box, came on time, the size table is correct, the size 39 came up. Beautiful, versatile.
Lofers are good! At 37 size came up perfectly! The only negative is a heavily crumpled and torn box ((((it's good that the shoes did not suffer
On the Russian 38.5 came up perfectly, a little spacious in width, the store put the tabs, thank you, with them otoichno. On the cold autumn
Chic losers! Ordered the largest 9,5 on a wide foot 26,5 Excellent sat on a thin toe Only in this store I will order! To everyone who left reviews that are too big when choosing on the grid, thank you so much! Thanks to you decided to order 26 size (9,5) Thank the store for respect for the buyer: wonderful, reliable packaging!
Super, I expected something stunning and received. Lofers are soft, comfortable. Look at the leg chic, expensive. Came in a box that crumpled (our mail has not yet learned how to carefully send parcels). Inside the pollen and insole. It is not quite clear only why the back is soft, but they will not rub exactly. The purchase is very satisfied.
As always fine. The second pair of shoes here. Lofer anthers, and liners. Foot 24.3 cm. Chose the grid. Пятник soft, it is good for me and for those who are rubbing heel. Narrow foot, shoes is held perfectly. In the best light. Chain bronze. Insole can not be removed, glued, soft.
For a long time I wanted these losers, but waited for a discount And Miracle) 3400 and they are mine Were more than 23 cm size 6 Low rise and narrow foot Maybe the size would be smaller... before that, I bought sneakers size 6.so they sit like poured. Half-insole and socks are saved, but I basically planned to wear in the autumn with a socks. Made well, soft. With regard to the heel... the normal heel is not as soft as everyone writes. usually in that place, the label is strengthening, but for example, I always rub this place. While satisfied Let's see how to wear. came in 2 weeks