We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Boots are excellent straight as on my leg are sewn. I took 2 sizes more. I have a wide leg and a high rise.
Super soft, beautiful and well done without protrusion sewing inside. I bought for my mother. Unfortunately, was great for it (despite the right measurement 24,7cm, chose number 8,5). This number fit on my foot, which measures 25cm. Believe the size difference is because we have feet thinner. Decided to open dispute and met quickly. Thank you!
Comfortable, in them the leg is comfortable. Lofers came earlier for a week of the declared deadline. Seller recommend. Thank you.
The shoes were almost three months old. The store sent the goods days in 15, after payment of the order. Probably the shoes were sewn, because. Handmade. In general, I liked the shoes. The size table corresponds to the shoes. Shoes are light, comfortable, well stitched. Looks like leather.
Thank you. Everything is prompt.
Excellent, very comfortable moccasins! It's the second pair, which ordered the store. Very comfortable in a big way. Size in size. Well packed. Got to Peter for 9 days! Recommend and footwear and seller!
, Size normal my is 39, that leg length of 24.5 cm and from וקצת wide (10 cm m width) פחדתי שיהיה small slim, time invited measure 40 so, width מצויין length-a little big, there are 3 Mem interval, color dark blue I love, leather very soft, shoe very comfortable, Arrival within Weekly My normal size is 39, because the leg length is 24.5 cm and a bit wide (10 cm in width) I was afraid that it would be small and narrow, this time I ordered size 40 so, in excellent width in length - a little big, there is a 3 mm gap, The color is dark blue which I like, the leather is very soft, the shoe is very comfortable, it arrived in two weeks
In this shop as always good, store is brilliant! Product description: good quality, very fast delivery, size of an application, the foot is excellent, thanks to the seller.
Very good quality and comfortable, arrived in 14 days in Santiago de Chile
Very good
ok
Took on 39 size 25.just. thanks Ali!
Very soft and quality, the size corresponds to the grid, I really liked it, thank you!
This is the second such my shoes! The first two years wore, super soft and comfortable, you can walk in them for a very long time and feet comfortable. Thanks!!!
thanks!
Cute, comfortable, recommend
Shoes correspond to the description. Very soft comfortable.
A hundred hundred pair from this store, took on the stock for autumn, suitable for a foot of 24 cm
I love this shoes very comfortable. Take one size up
Good quality, well packed and very fast
The quality is excellent, comfortable, soft
The order is satisfied. The size approached
Soft, comfortable, ordered exactly according to the table-came up perfectly! Packing goods neat, delivery fast. Thank you!
OK… was pleased that the foot size in cm same as the size chart store splits, shoe sole soft is worn look
Superb!