SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The suit is very classy!) the quality is excellent, the size of how I was sewn to order. The store did well, helped with the size and kept the connection constantly. Delivery is fast, about a month. I advise you to buy.
I sat down well, the only sleeves are long, I will have to sew
Great material, arrived fast measure was accurate, only the jacket was a little tight, height 1,63 weight 76 the store indicated measurement XXL
Good suit, quality fire, store recommend!
The costume is excellent, not yet measured but the 170 height and weight 74, the quality of the fire took the old one for comparison took for 10 k, this one bought for 3700, came for
The very best, 23 day's delivery to the Netherlands.
Seller and polite. Delivery to Brazil, SP fast and efficient. Product exactly as the purchase, high quality and very beautiful. Seller recommended XXL, as the table (170cm and 70kg), and the same dressed very well. Although personally I wish to make some adjustments.
Very very good. Size 4XL was perfect in me, have 185 height and weight but less 87 kg. The short pants was not even the sleeve Blaser
I will reorder from this shop I liked its quality and accuracy in size
Suit looks top quality very, Arrived really fast-while weekly and a half
Nice fabric, I like and recommend it
Beautiful perfect, is the third to buy, and pretento buy more
Ordered 3XL. I am 5'11 and 175lbs. Brought to my seamstress to custom fit it. Good quality and it took 15 days to deliver to Canada. Will order again.
The store is incredibly helpful! Around to help with the choice of! Thank you very much! Excellent product!
It arrived quickly, the quality is not excellent, some frays in the fabric, but it is absolutely worth the price. It is 82.9% polyester, 15.5% viscose and 1.6% spandex. Also included are a handkerchief and a brooch.
Third time that I am buying from this store. Very beautiful and perfect as described on the picture. Thanks to the seller.
Beautiful set and good quality worth buying
Check the size first, get the store's feedback and place the order well.
Excellent and very fast shipping, I recommend the store 100%
It's pretty good, the quality feels amazing though not as premium but it's really good.
Excellent suit the truth very good quality and arrived faster than expected.
Beautiful suit van 3 that I buy. Recommended
Ok, but you must have big hips lol
absolutely perfect... better than I thought... high quality... love the inline rainbow stitching
Amazing product, premium finish quality. I have customs from the Via Veneto and I think that these do not lose at all. I recommend buying a larger number and adjusting in the tailor for perfect fit.