SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
good stuff and thanks for the gift
Was a great purchase and the material is very good quality and comfortable. Unfortunately the size M chosen was a little small, so leave a advice wearer M, suggest choose the size a little maiorse you clothing levmente loose. It fits the size Brazilian.
Very nice and comfortable ,,, delivery,, fast delivery.
Same as the image
The material is soft but strong. I like the colour. The size fits well with no alterations needed. The elastic waist makes it easy to wear. Feels warm and would be suitable to wear in the colder weather.
It’s kinda textured as wool but not wool fabric. I thought it was a printed pattern but no that’s a real thing. Now I use this pants on my office job, fits any warm coloured top (we don’t have strict dress code).
Quality is good, light and stylish!
Fast shipping. Nice pants! Cloth is dense. I would like to be more authentic)
Pants on the material are good, but the size is slightly small (parameters 63/96). Selling in Moscow for 500R, I will write this review here in questions, leave your number there in the comments, if you want to buy, I will write to you
Took two sizes larger, all
Well, in size so-so
Size 2XL came up perfectly on height 178 and weight 67. The fabric is light but dense, the quality is satisfied. The goods are delivered before the deadline.
Beautiful pants same pictures, quality fabric, durable, fast shipping <3
good size but when you bend over the pants come down :)
Received very fast. Trousers fabric linen type fat. Ordered a size too big for a man of 1,78 cm high altitude and 70 kgs weight. Ordered a 3XL and with a 2XL would have been enough. Serious store. It is recommended.
Came pretty fast the fabric is a little stiff, but still it's very cool, I like it
Fire pants super tough fabric holds its shape, perfect quality, A little small pockets 4XL 54 exactly, I am satisfied with
.
Pants are great. I ordered my son, now my daughter too)))
The only really good product from AliExpress, which sells only scam products.
It's a little small but looks the same as the picture
Very beautiful and hot! Good for all seasons of the year.
Fits okay if you want baggy go 3 up i fit medium and xl is a medium (american)
High quality,material also comfortable )
Top quality