SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
On the height of 190 cm 2XL sits perfectly, the coat itself is cool and the main thing is perfectly sewn, only the sleeves are slightly short, but it does not mean anything at all
Very cool coat material Super, at 174, 60 L (oversize) in the shoulders of norms
Coat is very high quality, warm, with lining, internal pocket. There was no odor, a good length, below the knee, but not directly on the floor, sitting beautiful оверсайзом, but I would probably took the bigger size, in general, I am happy. Coat it days 7-10. Take size L, height 173, weight 56. Seller bunny, answered all questions and sent quickly.
Coat Super! Warm, neat and store very helpful, it helps if you have any questions!
Product was nice. Always check your dimensions. If yo want an oversized look consider one size up
Ahunenie, 2XL for 184/66, the store sent pts quickly, in general, the nanny
To Irkutsk came in 25 days, the quality corresponds
The coat really liked the son, the quality at the height, the lines are all even, the threads do not stick out, there is no foreign smell, the delivery of two weeks,,, thank you to the store, good luck and prosperity
A beautiful coat, its only minus in delivery, it crumples and will have to grow it in a steam-off to dry cleaning the price of the service is about 300-500 ₽, very with very wide shoulders XL for height 178-180 is a bit too big, but with a jacket or a sweatshirt will go
In general, I advise everyone, it came quickly!
The coat is just a gun, but even cooler here the store, he wrote me just to find out how I'm doing
Wonderful material and in length actually approached well, at 171 cm
The parcel arrived a little later, but it's normal on time. In size, everything is fine, though the sleeves would be more authentic. I'm 198, so it's logical. Took 2XL and I had enough)
Just super, the quality is excellent, for such a price-just, God, perfect. In some places there are residual threads that you can just pull and throw out, they do not attach to anything. In general, not critical. For a dwarf with a height of 163 size M came up perfectly, full of harmony. The store is nice, it came quickly.
In Volgograd region came in 17 days. At a height of 160 cm below the knee by ± 15 cm. The coat is good, in very windy, cold and rainy weather does not blow. There is a deep inner pocket.
Coat just a gun for your money, very cool and warm Took XXL for height 188, the very fact, though in the shoulders a little bit too little, but most likely this model is such
I live in it now
On the growth of 185 and the weight of 65 xhl, the village is just perfect My best purchase in all my life
One pocket was damaged on the seam, but this is obviously a trifle, otherwise an excellent coat for such money Came a couple of days earlier
Wow! Cooler than expected! The material is nice. Seams are quality. It's been 23 days. But, waiting is worth it.
The coat is gorgeous. N On height 158 size m sits wonderful. Coat with stitched lining, soft, quality, threads do not stick out.
The guy 181 cm tall, with quite wide shoulders came up perfectly. Coat is warm, for cold autumn-spring in St. Petersburg most
For 3500 very much even good. I took M, at 175 growth just right
Height 161, weight 46, took M. It was possible and a in principle to take but I like everything! That's what I wanted! It looks very good and there is a lining. To the touch pleasant
Great coat! My height is 158 cm, the sizes are xxs-s, it looks like an oversize, the length is good. The material is pleasant, there is a lining, pockets, an inner pocket. Done qualitatively. When it first came, some strings were stuck, but it was not difficult to cut them. Waited ~ 2-3 weeks.