SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I liked it. The color is noble, not screaming, in the composition of cotton exactly there is, simple, laconic, without unnecessary details. It's great to take on vacation and on hot days. The only thing, on my size og102, ot80, ob103, height 164, weight 70 came all except for the armhole, slightly bolshevata, but not critical, but. The size is less than I do not know, the village would be like this. I recommend definitely-a normal vacation dress for funny kopecks
A beautiful Sarafan made of natural fabric!
The dress is beautiful, sewn well, a little did not guess with the size, large, you need to suture
A good dress. with the size guessed. the material is light, but dense enough. thank you.
Size XL og 118-120, is too big, and so the model is good for full, delivery fast
Even very large despite having reviewed the size chart... it looks good. But very big. I am told to ask for XL, but I would have been better one size less...
Excellent quality, thank you.
A wonderful dress. On the size of 48-50, 176 height, took M. Very good.
Perfect size, good material. I am happy and I asked for two more!
I arrived in good weather. The dress is the same as the image but it is very transparent and you should consider that. The fabric is fresh and quite comfortable.
Very highly quality dress and it fit well
Beautiful pink color, bright, cheerful, fresh. The fabric is pleasant, cotton in the composition. Took a size smaller, but it is too big in the armpits. Hope after washing will decrease.
I am 158 tall, size 44, chose s, came out in size oversized, beautiful color, sewn quality, quickly arrived, in Yakutsk in about 20 days. Photo later
Color very nice skirt, comfortable, I really love it, it's my style
Color as photo. Cotton. The fabric is thin, a little translucent. It's nice to wear.
Big dress 3XL fits 56 Russian. Tailoring is of high quality and I liked the color. The fabric is natural, probably will sit down after washing.
The dress is simple, I will figure out how to change it for the better))) cotton, slightly shines through.
Pretty ~~~ ^ ^
Cotton fabric, nice. But transparent. Great dress.
I order a third dress. Mom still needs it. Fine material, good tailoring, good fit. Fully consistent with the photo and description
Exactly as shown, well made, cotton, with pockets.
Came to Kazan in 10 days! Ordered size M, my Russian 46 (OB-94, OT-74, OB-95), it was possible to order S, because In the wallets is very large, but it's not scary, you can sew right to the pockets and it will be great! My height is 170, the length of the dress is 2 palms above the ankle. The material is lightweight, breathable, does not shine through. It's very good, really good quality, Recommend!!!
For the price is perfect. It arrived in a timely manner, very well sewn and the exact color.
Pleasant to the touch, long, with height 180 me it to the ankle. The seams are neat. The only minus is small pockets, the smartphone does not fit.
The dress is sewn qualitatively. Light material, a little translucent, in the side seams pockets. 5XL perfectly fit 64-66 Russian, in height-180 cm below the middle of the calf. Let's see how it behaves after washing. While I like everything and arrange it.