We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Super. Pts comfortable shoes. It's like the description. I write a review for the first time. just delighted. According to the reviews took on the size more and did not lose. Thank you I will order more
Shoe beautiful and comfortable! Wear 37 in Brasil and ordered 40, was spectacular! More beautiful in person, the picture looks that is so beautiful!
You have to buy a bigger size, they are very pretty
Beautiful, but small size 3
Thank the store all Super!!! Delivery is fast, quality at altitude, comfortable, beautiful, elegant!!! Recommend ++++++++++++
thank you so much
They are beautiful and very comfortable for the squishy and delighted insole material
Is OK
The order was delivered very quickly, the size corresponds to the description. Thank you store!!!
the size is fir a narrow skinny foot I but size 42 to fit 26cm long foot. tge length fit but tge shoe is made narrow and it is too tight. If I buy size 43 then the length too long and foot slip out of the shoe. wish they make wider shoe when sending to Western country.
Gorgeous shoes
Looks very nice and wear nice… quickly arrived the parcel. The store is done. Super good. Thank you very much. Will be ordering more.
Very beautiful shoes nice to wear very legeres
All is Well thank you very much to the store
Everything is good, but a little malomeryat ..
Very beautiful. Comfortable! Spectacular!!!
Thank you the shoes I am very cute but the color does not match a lot with the description.
Cute shoes, but do not know how to wear. The reviews on the foot length 25 cm-p… Back to Back in length. Bare feet summer hardly dress… In a synthetic mesh. Color is beige and light gray…. Or me sent the wrong color. There is a smell, hope to erode. Looks like, look at how to wear.
perfect
Ordered 19 May, had 4 Jun. The foot well, but not accustomed to tight socks. the foot comfortable. Thanks to the store. Recommend. I have 40 Eng., took 26-10-size.
I liked the shoes. Not quite gray, as in the photo, there is a beige shade. The rest corresponds. Volume on the standard foot, if in doubt, it is better to take a size larger. Deep, comfortable pad and heel, good for problem feet. There is a small chemical smell
Excellent Product super well manufactured flawless finish Super recommend to all Internet users interested in buying online
Thank you very much for your order. never ordered from this company. The item came even earlier, just as beautiful as in the photo, the shoes are soft and comfortable. 38 size is 24 cm foot length. Thank you for not cheating, it's clear and on time. I will always cooperate with you and recommend to friends and acquaintances.
Shoes Super! I order for the second time, the first were great. I read the reviews and ordered 38, although I wear 36 .. now I have received the order 37, everything is fine. The order came quickly. Thank you very much store, recommend