SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good, tight dress, looks expensive! There are sewn Cup, all done at the highest level! Seller quickly respond to messages and immediately request about shipping time, thank you very much! Photo on later.
Corresponds to the description, took on the height of 168 cm, the color is red, size 4, in life I wear M, the size coincided, there are cups)
Dress like the ad, very beautiful
This woooow just like the picture
I have received it before the time, thank you very much store. Well packaged, color as the publication. The owner hasn't seen it yet, so I'll add more comments later. Sure will be all right. Thank you!
The dress is not the same color as the photo but is an electric blue color. Very good quality, includes pockets
Material quality, fast delivery and true to AD, the only thing is that was a little big chest even comparing with the measurement chart.
Beautiful dress. Thank you
super dress, very long but very pretty, had to make a few retouches in size but it's perfect now . thank you
Elegant dress, super quality, all perfect except for the length, but this stuff. It's fast shipping
good
Received quickly very good quality
magnifique
I’m in love! My first dress order from Ali express and I can say I’m not disappointed at all. The cut, the price, the quality, the material, the colour.. wow. I’ve got to admit I thought I ordered a teal colour however the blue colour I got is 10x better. Amazing dress at an unbeatable price. Thank you, very happy with my purchase. Another bonus was how soon the shipping was 10/10 would recommend!
It's just like the picture, the fabric is good quality, like the color is fantastic, it may look very thin but it's actually very thick, I highly recommend it.
Just perfect, the size was great, have 1,50 and have to make about 10cm bar, but it is fair and the color is slightly different announcement.
The dress is too beautiful, I make an s and size 4 suits me very well! The quality is also very good
Excellent!!!
dress exactly as described, the quality is good and the material heavy. as other comments mentioned, it's a bit long but I prefer that to a dress that is too short. take your regular size, no need to go a size up. I definitely recommend this vendor!
Good quality arrive sooner I definitely recommend this store thank you! Just I like bit losé from the waist but other than that very good quality and good communication with the store
I'm super surprised!! Quality of sick!! Heavy fabrics cut well! She's exactly like in the picture. Beautiful!
Chic dress. The size corresponds to the changing grid. The village is perfect. The quality is excellent.
The fabric is excellent, the quality is top. Although on the big chest it is hard to wear. If you tighten to hold the chest, then behind it strongly pulls. I don't know what to think of.♀Well, and long of course, it's not scary. The size goes in size, at the waist the village is good. If you have big breasts, you should thinkDelivery less than a month
fits true to size, no need to size up. good quality, thank you store
The dress went into the Udmurtia Republic for a month. The size approached, but you could even take a little less. My parameters are 88/65/95. The quality of the dress is at its height. The seams are even, there is a lining. The dress is quite heavy and very long (but it is solved). Also, it turns out, it has pockets on the sides, which can not but please, especially when they are not visible and looks all harmonious. On the chest there are cups that do not shine through, do not interfere with the like, I feel most comfortable in this outfit. For such money, (2600 when I made an order) the dress is an unreal find!!! Take, you will not regret)))