SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
L
The size was good, it looks gorgeous!
Dress Super .. Neatly sewn...
The quality of the dress is perfect!! The beads are top quality, I really liked it! Thank you store
The dress is chic, the quality of the best was doubtful to take, but I took it at my own risk, I definitely suggest, delivery within two weeks plus minus
Chic dress. It came quickly. I ordered size 6 for my parameters 93/72/95, I think it could be size 4, loose in the chest, and it should be close, since the neckline is very revealing. The length is very long, for the height of the 158 you need to cut off probably cm 30. I took it for a photo shoot, so I did not pin it. there is no branded tag or label on the dress. Sewn well, the threads do not stick out anywhere, the seams are neat. There are no breast cup inserts, so you need it to sit close. I was happy with the dress, I managed to order it on sale, so the price was pleasant.
Cool dress, thank you so much
This dress is perfect!!! Even more beautiful in person and arrived 4 days early. Had problems with the office saying the postman was not service but in "4 ° attempt" arrived. I am mid/plus size (use 46/48 and sometimes even bigger depending on the model) and he served straight! Was even a little loose breasts/back and although I have enough breast he gave support, will need adjust little to be more correctly. Despite not having lining the brightness it is not transparent, the chest not appear at all! I have wide hips and the gap was a little more apparent. Can buy without fear
So beautiful! Thank you!
Is surreal perfect!! Bought the size 10, my measurements in Brazil are p (sweaters and jackets) 38/40 (pants/shorts) was a little big, need a rod is a little off the breasts (in my case is that I have no kkkkkk, but nothing that a seamstress not straighten) and quality, Amazing! It is all in silver sequins, has some stones and beads!And color?? Gray, super different
I love this dress it’s like the picture and more beautiful when arrive and good material and beads are so beautiful I love it and I am happy that I will wear it on my birthday ❤️ I can’t wait for it thanks the store is great with good customer service and arrived quickly as well ❤️Thanks for this beautiful dress and I will buy again from here .
Such a great dress. Exactly as in the pictures. So satisfied with my order. Thank you so much
GOOD
Chic, as in the photo
Beautiful dress, very good quality. However, pay attention to the size, I'm 1m76 and it is a little long even with high heels. Slits at both legs.
Worth the money very beautiful good finishes. Fell perfectly. So arrived 3 days after schedule paid more to express service upset but to see the dress worth
Can't wait to see my dress
Thank you
The dress is wonderful. Better than in the photos
Communication with the vendedero has certainly been super fast and kind! The dress is even better in reality! I only have to cut the bass because I am very short but it is precious without doubt and very good quality! I arrive in 10 days
Excellent! I'm 1,78 and it's super long. Size 10us I'm perfect.
It's very nice the dress I recommend. I arrive within 15 days of my purchase.
Beautiful dress! As seen in the photos
The dress is spectacular, beautiful, A1