SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I just saw one thing say, I'm going to buy another one so beautiful that it is. Fabric 10, color 10, shipping 10 ameiiii tudoooo
Excellent quality! Equal to photo
I love my new sweater-great quality, so very soft. Thank you!
Simply Perfect can buy.❤️
Duge is good, rozmir in rozmir, hot. For 2 countries in Ukraine
Excellent, 92-74, not tight
Happy with the purchase. Very cute, excellent quality, size corresponds.
Very good quality
Super nice, arrived earlier than indicated, the fabric is super soft 10/10 (somewhat reduced)
Lindooooo sweater, amazing quality. Great size. Perfect product. Super recommend.
Identical to the photo, the quality is very good, as it is a thick sweater. I was guided by comments and asked for size M, although the size is appropriate, I could have ordered size L (I did not do it thinking it was oversized). It took about two and a half weeks to arrive, it is worth it.
Simply Perfect! I took it in size L and it looks great for me! It's super worth it!
The quality of the product is perfect, the material is soft to the body!
Soft and cozy touch, material reminiscent of Zara. Product with measures that correspond to the ad. No smell and how the composition as described. Arrived without breakdowns.
Perfect and great quality!
The same as in the photo. Very good and soft material.
Excellent quality
Great quality, perfect size! I really liked
Great product. Came in 10 days. Light milk color. Good quality.
Bellisimo!! Good material. But it was too big for me .. Better to order one size less. I'm M and I asked for M but it was better an S. Super fast shipping in chile!! Arrived in 10 days
Beautiful Tricot and good quality. On-time delivery. in the photo appears to be more oversized, but personally it is standard size. I took the XL and normally seen M. Got comfortable, not oversized but still I would buy again.
Great sweater, delivered very quickly! And I picked up the size well suddenly.
I loved this perfect Tricot
Rare אחלה בדדדג
In love with this, have worn it a lot since purchase, synthetic materials, but soft and well made. smart looking. Very nice thank you.