SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Stylish fashion recommend
Very nice, the material is of good quality
Stylish sweater. I liked the quality very much.
Jacket is a big mother, it's good to Tyle, to sit Garno and wow.
Love the shirt, great and thick material
I ordered the wring size but it’s okay and still fit me. The material is suitable for cold weathers
Great quality! Well finished product, super beautiful.
The jacket is the same as the picture, I wear it with pleasure
I like it very much. The material is noticeable quality. I asked in L so that it is a little loose and it is perfect since it does not lose form. The only detail is that it comes with the smell of locked up. But I love it.
My weight 62kg L size is just nice.. good quality
The sweater is not bad, this is exactly what I ruled out, the price is much lower than in the store. The fabric is not very good, but the price is great
Its not so oversized as i thought it would be
I like the sweater very much, it is made with high quality and neat, fully corresponds to the show in the photo. Length for height not more than 160 cm. I recommend the store and the product for purchase
Sweater is cute. Dense. But not warm. Felt Cotton and synthetics. Shape holds. The sleeves are a little long for my height 157, but you can wear it. Shorter would be ridiculous because of the style. Russian size 44 m fits as the model photo, freely. The store is very kind. You can trust him. There was a mistake, but he kindly fixed it. Well done!
Ordered my sister a size smaller, after I received my own. I love her!!!
The order took a long time. Thin knitwear, expected more
Fully meets all my expectations, quality Fire!!
Fast shipping. The product is identical to the photo. I love a lot
The sweater is good, it fits me. Only the exchange does not have any on it. Delivery was delayed by 8 days, but this is the fault of our mail. I recommend the store. Thank you.
Excellent sweater, thick, pleasant to the body, not electrifying. For height 175 sleeve long as it should.
Amazing quality✨Fast delivery, I recommend at 200% and I would return order without hesitation
Fabric is a little thin but the truth really הופתעתי is moving והסוודר sitting lovely recommend real
Sweater liked, sits perfectly. Seller recommend.
To the sweater sat as in the picture you need to take two sizes more... quality good and fast delivery
Amazing find ! Feels really high-quality I wanted an oversize look and L works but I wish I took XL