SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I was chocked with the material, worth every penny
Soft, greenhouse, garningly sit and kind on rosmir.
Very nice sweater, soft, good quality
I liked the quality very much, the size is perfect. Thank you.
Super golf, for 48 yakraz
It is fine but it looks very nice, soft and size well
Fits well, that’s why I bought a second one
I am satisfied with the product, it is warm, decent, it is excellent under the cardigan, I took it a larger size, but it is not particularly small, I could have my own size. the delivery is fast. thank you.
The product arrived quickly! the fabric quality is good, but I took XXL to my medium and it is tight for me, only under the jacket
I imitate the light to other people. On sviy S/M she once married L. I did it, it's like to sit tsya rich. The year to be the kriishki to come with pranks on the end of the delicaty regime. Ale fabric for dottik taka nizhna TA m'yaka, if you want to wear knowledge and knowledge. The store's uncle for the goods.
lovely soft thin and warm. neck but is long but can be folded in to make it a normal turtle neck. good quality. I'm a 12GG (101cm ) and this fits without being tight. still figure hugging but not skin tight.
This is also the 2nd of the store. Just be like it. I'm thinking about the 3rd.
It's ok, BUT it's not a color that on the picture i just wanted LiveGreen, and it's not. AND size not looks like on picture, xl tight in arms area. I need to be a model to wear it.
Very cute turtleneck. The color of coffee, but in reality it is the color of caramel. But I still liked the color.
Perfect , it is the fifth one I order from the store.
I ordered each from a different store, and here came the fastest. It seems to have taken a week in total, remembering that it was the same day or sent it out the next day. The material is well stretched and soft. I have a trunk and I want L or XL to be fine.
Instead of two sweaters, I received one. The store does nothing to resolve the issue, video unpack!!!
Yakiste Super!!!
Cute same as in the promotion Miami color all equal
Fabric, ale Duge for a dot-ik. I am satisfied with the purchase. Skoda sho did not get the most rosmiriv, I used it for Mami.
Don't buy it, I'm only going to buy it.
Nice and softish
Arriving in eight days. I like it because it's a good size, and even though it's stretched out, the neck is close to the neck. I'll wear it well.
Golfer garnoi, m'yakenky, juge to Tila. The number of roasts and brudo-roast sprouts. 2 x To go to our 52 rozmir, to stretch out.
Nice sweater, comfy, thin and soft material. Good quality.