SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The two piece set fits too loose.
Usual size. Very good quality. Reception 20 days
Only 13 days delivery !! It's my second time buying it, I'll keep buying // nothing to say perfect, plus the delivery is super fast. I recommend a thousand times
Super!
Beautiful, but the top is big for size L, it’s more of XL. But the pant fits well. Very fast shipping, and very good store. He replies to message. Five 5 stars
Very cute. Pants are see trough. Size up
Super cute
Fits just right to too tight not too loose
The costume was ordered for mom. My mother is not tall, so we'll sew it up. The suit is excellent, it sits freely, there are no defects and shortcomings. The fabric is light, slightly translucent. We were satisfied)
Like it! I usually wear size XS on the top and M on the bottom. This size M fits me just fine. I’m 168cm 56kg (Hips 99/Bust 89/Waist 69) If you have something like my parameters I think you can also order size L, it will have more baggy look, and the pants will be a bit longer, and it’s also nice if you wear heels. Not that transparent, with nude underwear would be fine. Nice, slightly shiny fabric. Satisfied, recommend.
This set it so fun. Such a vibrant green. Will definitely stand out in this thank you! Came fast!
Very beautiful pearl color and looks like a madly stylish costume, but the only drawback is that it is really hot! The top can be worn under anything))
I’m a U.K. 16/18. Fits well. A tan short but I am 5’10
Very cool suit. Sewing factory. I came to Adygea in less than a month. My height is 160. The fabric is very pleasant for the body.
Very satisfied with my purchase the size 42 French next time I will take the M she is in accordance with the description nothing to
Nice material. No issues with product.
Item fit perfect, I’m a curvy girl and they are definitely comfortable. Waist 31inches Hips 42.5. The top I’m going to have to finesse a tad because it looks like pajamas but overall it cute.
Great quality for the set and it fits true to size.
Very beautiful. I love it
Got small but still big. It’s supposed to be tho. Pants fit great.
Beautiful bright color
The costume is chic, looks very nice! Came faster for a week, thank you very much to the store!!!
This outfit is beautiful..the material is perfect and it’s exactly like the pic
Very beautiful and the material is very beautiful.
Nice suit