SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The amazing fabric, excellent quality
Jsou opravdu power krásné , doporučuji
The same picture Wonderful dress
Received this dress in pink 3 weeks sooner than indicated. It fits well and the quality is good (we were afraid it might look very cheap, but looks as good as dresses we tried on in stores). The sizing was accurate - purchased US size 10. At 5'11" it is just long enough to fit. Overall, very pleased.
Very nice quality and very good service!
Not so long ago, my girlfriend called me for a wedding and I realized that I had nothing to wear. Therefore, I took up the search for a dress. I was looking everywhere, but I chose your store. When choosing things in online stores, the first thing I pay attention to is reviews and ratings. And that I was pleasantly surprised by this presence of a large number of positive reviews. It speaks of your good reputation, as it is exactly how important it is in our time. After all, "good name is better than great wealth, respect is better than silver and gold" (Bible). I ordered a dress in a dark blue color. It came quickly (21 days) that I was very pleased, because I ordered it back to the wedding. Also pleased with good quality. All seams are even, there are no excess threads, the patterns are symmetric. The product corresponds to the description. At its height 164 cm ordered size 4. the dress was long, had to cut a little. But it's not critical. The order was satisfied. Thank you store for quality goods!
Lindoooo
I bought it and it's my wedding dress! It takes 1 month and a half to get to argentina, it's just like the photos but I still Upload mine too. I'm short so I'm a little long but nothing that can't be fixed. It has a small tail back. Embroidery is beautiful and very comfortable! And adjustable! Important to hit the bust size for the cups but then it's just perfect girls and don't hesitate! I'll see what else they sell in this store maybe find my dress for the civilian, thank you very much!
perfect
Very nice dress, identical to the picture
Beautiful dress fast shipping communication at the top I recommend
The only problem is that my package is delayed like 8 days and I pay express shipping but anyway that's why I asked for it in advance, my event is not yet, I get attached because the top dress feels durito and it makes you waist, you don't occupy seven because it brings integrated cups, I stay very long but it's because I'm very short, nothing that can't be fixed with a seamstress, pidanlo, the quality is excellent and I charm the dress and the color it's a little less sponged than the photo but it's because you sure have to put crinoline of tulle on it, It's perfect the dress, I'll buy fabric to send you to make wide ribbons that cover my back well because these are very thin
I admit I was afraid to buy it but they won't regret it, it's just like the picture, the fabric very good
Absolutelly gorgeous!!