SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Cool fur coat! I have a 120 chest volume and another 10 cm left in stock! Dense enough for our southern winter will work well. I was pleased with the delivery, I arrived in the Krasnodar Territory in 10 days! Happy with everything!
Chic
The fur coat is wonderful, the zipper is short, but I knew about it. 50-52 Russian villages are excellent. The delivery is super fast. I already have a similar one, at-5-10 it is not cold. Thanks to the store.
Thank you for the excellent product, I advise everyone, the model is the same as in the picture
Oh, I don't know the price.
Come on.
The fur coat took the fire to the eye of the 105 and did not live up to the super quality also the waist 95 105, the color is swollen
I want to exchange it for a large size because it is small. Help me, I don't know how to make a size exchange request because it is my first order
a nice fur coat. minus 1 star for a short zip that finishes over the knees
ChicSoft, beautiful, anti-stress furLooks superFor my 106, OG 103, waist 92 cm, shoulders 44 cm, height 162 cm, weight 70 kg store recommended size L. Yes, everything fits onPercent. Fur flows, lies gorgeous. It feels pretty warm, there is room under the blouse at the bottom, it is a good oversized, I am very satisfied with the purchase. Normal length sleeves.I recommend, the seller is in contactThank you very much
Everything is very beautiful, but it's a pity that the Zak is only on the floor of the length, the lower part is without a lock, came in 2 weeks I think it's fast enough
The fur coat is interesting, beautiful color, but it turned out to be very thin, resembles a plaid and minus it is a lock just below the navel, you need to insert another zipper. On her size 46 and height 170, took M and almost drowned straight, pulled the strings very hard. Sat down fur coat very freely. Steam, replace the lock, warmer jacket and I think you can wear))
The coat is stylish, the color of the sea khvili. On our 54 rozmir L Sila normally
Lack the length of the zipper, the bottom is too open. And so a beautiful fur coat for such a price
Gorgeous. Soft. Beautiful. Thank you.
Great product. sorry zipper is short
The coat is great, the color is beautiful!!! Came quickly!!! I recommend everyone!!!!!
Love the coat, thank you very much
Wow beautiful coat, very lux! I will order more
The fabrics is soft, good article.
It is divine, super warm, the fabric is excellent and well made. 10 of 10
Cute fur coat, color and size matches.
I’m obsessed with this coat. I have purchased another one since it was so good but another colour. Highly recommend! Very good quality!!!!!
Linda
Ooh