SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great set, quality is good. Unfortunately I took a size larger than I usually wear because of the previous reviews. It is very true to size so please take your normal one. It is very comfortable :)
The suit came cool. Took it by review. Size M is all right next to it is the trousers, and the jacket is wide-Watten. The quality is excellent
Not bad, there is a little bit of flat stitching on the neck, generally normal, light, nice, fast delivery. Recommend
For height 175, waist 68, hips 96 ordered M. Length is normal
WowThe quality is impressive and 15 days shipping by J & T express!!
Juge class suit. Coming to Til, yakysny, greenhouse. Duge is hitched. Took the switshot rosmir Xs that pants s. Everything is true, yak and hot. Pants rozmir in rozmir, you can say if you wear S-M short pants brothers s. And the switshot is humming on 2 rosmiri, like a brother and a changer, wear it. I so and crumbed
I didn't even expect such a quality from Ali. Really very good. In the mass market I take the size of L. Here m. Recommend
Flis of garnoyakochi, not slimy, not Blacklight, greenhouse, m'yakoy, trohi for vivorot m'yaku nagaduy. 100/80/100 upper with oversized pants, non-injected. Dovzhina is 170 on the zrist!
Costume vitrudav all my clothes. In greenhouse, bibalosniy. Zsutity Chudovo. Shvidko ruled, came in 15 days
Beautiful we see the fabric as it becomes
Calentito
The pants are of good quality, not very wide. In size m half waist 31 cm, in hips 56 cm, length of trousers in step-70 cm. There are pockets. On parameters 72-96 they are slightly tight, size L would be freer. Soft, inside nice fleece. The inscription is printed. Arrived quickly.
Amazing quality, material is lovely and soft
Beautiful and excellent quality
Sweatshirt S, pants m on the 162/60 a little loose, what you need! The delivery is fast. I recommend the store.
SO CHIC!! Exactly like the picture and great quality!
Priishov costume for 4 tizhni. Duget's good. Insulation (in flesi), the material itself is not good. For this and super, I recommend it before purchase.
Dress Suit
Love my tracksuit. I’m size 8 and 5ft 3 and xs fits perfect. Comes up little bit bigger. Really good quality, not see through
Fire. As in the picture and the quality is also normal! You will not take it
It's just a delight! Chic Suit
The quality is good, the size is right, but the height is 172 short… consider it when ordering… otherwise it's OK!
Excellent item, I had doubts because I ordered other pants from other supplier and the fabric came thin and it was not cotton, it is pure cotton plush and beautiful color or print
On the East 170 the Vaga 56 took rosmir s. With such parameters is possible and Xs. Jakiste = tsyna all be like)
Love it! The color is snow-white, the fabric is soft, pleasant. Only one minus-for my OG 91 m is too big.