SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The fur coat is cool, but I do not close my throat with a scarf
Ordered in two colors! Quality super-recommend
Fur coat Super! The quality is excellent! Delivery fast, with the store did not communicate, size m on my 42 sat perfectly
To Vladivostok reached a month, on height 177 took the size of L, the ideal length, the sleeve is also not short. Soft, fluffy-looks great, ordered another fur belt from the same store. Recommend
Height 162, wear 46-48, the size of a good oversize, it was possible and L order. Pure white, I hope I will not regret it later))
My parameters: 176...105-83-100, chose the largest, I wanted straight oversize, but it turned out just fine)) the length as I expected, to my height in general, the fur coat is super! With boots on the tractor in general fire!!))) infuriates when they write for how much the parcel came and how packedI live in Siberia, who is interested in Irkutsk go standard for a month, it happens faster... I recommend a fur coat!
Wonderful soft chic polished. Perfect
The fur coat is pretty, the size is m-44-46. it's bad that there is no belt.
I really liked the fur coat. Size XXL is ideal for 54 Russian size.
Very fast, delivery!! Quality eco-fur and sewn perfectly. You can safely recommend the store. No shortcomings, I did not find.
The size of 44 is slightly large. Pleasant to the touch, does not smell. Delivery on time.
Beautiful fur coat, as in the description
Super
Excellent fur coat for the European winter! Pink color in life is not so kernelThe fur coat came very quickly
Fur coat fire! I thought it would be Krink, but no. This is what my dydsaydov soul needs.
The fur coat is cool, my wife liked it! We will order and another only Black
Delight. Like natural. Very soft silky straight fur coat! Lining is simple
Arrived in 12 days in Siberia, neatly packed, the quality is good, very warm.
She's gorgeous! On her 44 I took XL-it turned out oversized, but in moderation.
Very pleasant to the touch. The size is generally perfect. I'm 160 tall, M sat down well. Warm and quality for your money. The color is really bright.
Good fur coat. Fur, indeed, looks like rabbit. Of course, she's not in the cold. But looks spectacular, bright. The smallest short sleeve (my height is 164), and otherwise the size M is suitable for the parameters 88-65-94, if you do not want an oversize. Thank you store! Recommend for purchase
Super! Duge hated.
The jacket is amazing! It’s worth every penny!
Daughter♥️
Very good quality coat! Thick and from a soft and yummy material.