SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Usually I take the wide size but this one is xxl... and it's super good... so sweet.
Good quality. delicate
Three joli ,pull! According to the photo!
Excellent material, color equal to the picture, super soft
Chic. Very soft. Not dense. But not too thin.
Very nice soft sweater it is perfect.
Light to add garnum. Just like another, it was known from the store. It is true that the number of days is in reality. In the photo-glyboky and dark. Ale, tlaw, I am satisfied with the purchase.
The color is very nice and the fabric is good. I will wear it well ^ ^
I liked the jumper, soft to the body is pleasant, does not prick, without foreign odors. For your 48-50 size took 2HP. The order arrived quickly, before the specified time. Thank you store!
Puikus megztukas.
The amount to Tila tissue. Rosumne spidnoshennya tsyni tsyakostya. The fact of rozmir is not declared. For its 69 kg and our rozmir 46-48 was married to the principle of the child (not small and not great). Colir is not such a statement, yak in the photo. Ale the enemy is positive.
A little short to be a XL though it's very cute
Thank you very much, soft and beautiful color. Delivery is super fast. I think I'm going to order more. Thank you very much, item and store highly recommend.
GREAT. LOOK. GREAT. FIT
Nice sweater, especially for this money
Very good sweater. I love to buy more colors again
Super soft to the touch, the color very beautiful
Cute sweater. Cuddly for the body, size well described, well finished, I am delighted.
Good price for choice, good quality, nice color,
I read the reviews that on my size 48 it seems to fit well and ordered, in the end, yes, I got it, but it looks like a stretch, not beautiful, it shouldn't be so. And for height 174 short, purely covers the waist. Gave it to my mother with her size 44-46, and the height of the 164 looks good on her.
The price is good for the clothes quality. But the size is small. It's 66, but it's never going to be a lot, the arms are close and the arms remain big. Clothes style? Foam? It's not pretty.
In person it is very noticeable that it is a synthetic fabric, it does not have that cashemire effect that it seems in the photos
The sweater is perfect for autumn when it’s not frigid, and you just need something warm! It’s soft to the touch as well! A great buy…would consider buying more colours ♥️
As described, colors are bright, quality is excellent.
I read my words, I took some good things in the reserve, and the Darma-a sleeve for more than dovgi, according to the tylsh-Mensh. Cloth is a prim, a number of yak in a picture. I went to the Ukrainian service, Yak Kilka Dniv was simply transferred by the Vidplovlenni to the region.