Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
f***r –
Past!!
B***r –
great
Y***i –
Very beautiful bags
J***m –
Received order in good condition. The material lools good and is robust.. I hope it lasting too. Thank you.
D***r –
Good size, material is okay, Price goes OK
Customer –
Received on time and in good condition, the side pockets are not very wide, but very satisfied with the product.
F***r –
The order arrived before the stated date and without damage. The bag is strong, looks good, carefully made. Fully as described. The size corresponds to the selected. The bag is very comfortable for the pool.
Customer –
Good product, does not disappoint. Fulfills its function. Should be a little more reinforced. But for the price you are receiving a good item
Customer –
Excellent
l***r –
OK
Customer –
Very fast order thank you
I***r –
Cannon bag!!! Looks just like in the picture, it’s really fast to Israel!! Worth worth worth! Size and color jellyfish.
Customer –
Super😃👍Thank you🙏
M***h –
Satisfied with the purchase.
g***a –
Really big! I liked
Customer –
I like the product and the price is low.
F***a –
I bought 3 sizes, the largest I didn’t buy. I liked them a lot. The largest I saw that it was going to be very heavy
k***r –
Very nice bag, practical and good looking. It came for about 10 days to Bulgaria which is moderately fast. I’m very satisfied.
s***e –
It’s nice to have a little bit of material. It just smells a bit.
d***g –
eccellente
Customer –
I think it’s much better than Tuya, and the price is a little lower. I recommend this God I think it’s much better than Tuya, and the price is a little lower. I recommend this God
H***a –
Super
Customer –
Good product, done well, when I try it I will be more detailed in the judgment. I recommend it.
a***r –
Good.
y***n –
Received quickly without problems all as described
g***r –
The bag came to the Odessa region a new piece for 12 days. It is good, I recommend the seller
W***r –
large capacity gym style bag which is great. as described and slightly larger than I was expecting. top purchase and 5 star all round rating.
J***o –
Everything ok
L***e –
Perfectly matches what I was looking for, thank you.
g***i –
Good for the economy class where it belongs
f***r –
Everything is great
a***r –
Alles ok 👌
c***r –
It’s big and good to put camping supplies
D***v –
👍
a***r –
OK
O***i –
super
g***i –
I thought it would be a little less, but I still like it very much!!! Thank you very much! Recommend!!!
s***m –
I bought it well for cheap. I am satisfied.
9***r –
Good product, and delivered really very quickly. A little regret that the bottom of the bag, is not a little plus rigid. Otherwise, no complaints, I can only recommend the item and the seller.
K***y –
It’s okay.