How long are shipping times?
We provide free shipping from our warehouses in 44 Countries by ePacket or EMS and in the USA by USPS.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.
What’re your returns & refund policy?
Returns & Refund is a guarantee provided by florazan.com. When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, So just tell us what went wrong, send along a pic and can contact us to resolve these problems (according to the returns guarantees). The return shipping fee will be paid by you. Or, You will then be able to request a full refund and return the item, or keep the item and agree on a partial refund. For more information check out our returns and refund policy page.
Simply type the product name in the Search Bar at the top of any page. Try to enter a general description. The more words you use, the less products you will get on the results page. When you find a product you’re interested in, simply click on its name or image for more details.
It’s not a must: you can place your order even if you don’t have an account or aren’t logged in..
On the product page with the item you like, select the color or other product variation (if there are any) that you like the most, and click on the Add to Cart button.
As soon as you’ve added everything you wanted to your cart, click on the Proceed to Checkout button.
You will see the list of items you’re ordering, and will be able to remove, add, or edit anything if necessary.
Make sure your shipping details are filled in correctly, and click on the Complete Order button. Finally, select the payment method that’s most convenient to you, and check out.
How are shipping costs calculated?
Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
We offer the highest security possible at all times to make sure the online transactions keep your personal information safe..
Following the industry standards, we use the Secure Sockets Layer (SSL) technology to encrypt the information you share with us such as your name, address, and payment details..
Yes! Simply use this person’s address as the shipping address when you place an order. There will be no price tags on or within the package!.
Yes, if your order has been paid and you need to change or cancel it, you can do this within 12 hours of placing it..
To edit your order details or cancel the purchase, simply use the Contact Us form to send us an email..
Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and enjoy it.
What happens if I receive the wrong item?
If there’s an issue with your order — if it’s the wrong size, wrong colour, defective, or otherwise not exactly what you wanted — then simply notify us, and we’ll give you a refund.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
We’re sorry it’s happened to you! Kindly use the Contact Us form to get in touch with us and tell all the order details so that we could sort it out for you..
