Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***z –
Arrived fast is beautiful
Customer –
it was good
K***r –
love them. exactly as described worm and comfortable. will order more.
Customer –
Very good material I really liked thank you
M***a –
I liked it very much
k***o –
Good but the wrong color came
m***i –
Perfect set
r***r –
Very comfy and warm
Customer –
Great set. Pants run a little larger but still amazing. I would recommend.
M***v –
Delivered for Tizhden, all the way in the inventory. Synthetics, ale juge is fine, warmth and not tease. Number of shorts in the photo. To rush normally-the same kind of Rik, kottishki, you can easily get used to katishkoriz. On m 165 zrist T 85D-yakraz Dobre
N***a –
Hvjknonhcrdwdy
Customer –
Once sweet, just a pocket bigger than your bed.
Customer –
Too nice but I recommend to take an extra size my size is M I took L but it seems a little small but there is
Y***h –
i love it thanks
a***r –
Ras month goes well according
C***n –
I really love this outfit and will be wearing it soon.wish I did know how to take a picture of me wearing my outfit, but not that good yet on internet.iIt feels nice and cozy, love it
A***S –
Thank you very good product
1***r –
I liked them very well
R***r –
Do not take a photo but it is the same as the image is good in its size I ordered tallaM and I look good, it is warm I bought beige and gray and everything very well
f***r –
Simple material
Customer –
Coarse
L***y –
Very warm, I liked it, correct size.
А***р –
Something in between
v***k –
Chudovy costume, dear to Tyla, and it’s warm in the world, if it’s in kind to blow, even and good for the little dikhahas, ale it’s cold. In the city I am rather spoiled, and I will use more)
L***r –
Lovely tracksuit, sized up and fits perfectly. Soft material.
h***r –
Very cozy and comfortable. Looks good, too. Great for the price. Usually wear M. Ordered in XL. Fits.
p***r –
Good
Customer –
Nice, but it’s a tiny X-Large.
ا***ن –
Sweet Katir and kamashto sweet violin
Customer –
Exact measure
D***s –
Bien
6***r –
good
Customer –
I loved
M***Z –
love it hoody runs a little smaller though
Customer –
I ordered dark gray and sent black But it’s okay. Will wear
M***i –
Super warm I loved
Customer –
Invite your measure and not larger or smaller that the scale is suitable, do not press too. Unfortunately, I don’t look at me like the model
M***i –
It is super warm I loved it although if the White Transparent
Customer –
Perfectum🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩
R***Q –
wife happy with product