Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
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K***m –
Fast delivery. Good product for the money. Bought 6 in different colors. Giving to kids and Geandkids as their Easter baskets.
E***r –
Recomendable
U***a –
beautiful beautiful worth to bye
Customer –
Excellent value for money looks great
M***a –
It seems to Me a perfect bag in terms of size and shape, I recommend it in fact I have ordered for the second time.
M***y –
I’m in love, perfect size
Customer –
Super fast delivery!!
E***S –
ok
L***r –
I already knew the product, I had previously bought, it is beautiful very vivid color, well finished. It has taken 6 days to reach Madrid. Shipping information at all times.
Customer –
I loved her
Customer –
Perfect as described.
M***n –
Very nice 👍
D***i –
Perfect, there is nothing else to add. Fast delivery and on schedule.
Customer –
Very nice.👍
M***i –
Quick and easy transaction
Customer –
What are the precautions for the use of olive oil in the treatment of rheumatoid arthritis and is it an effective treatment in the treatment of hepatitis B and is it an effective treatment with effective treatment if the drug is not taken without treatment and is it
Customer –
It’s not too big, and it’s too… I was surprised it was smaller than I expected.
F***i –
Absolutely beautiful, glossy, bright vibrant red color! I’m so chuffed , shipping to London was fast in one week just in time for my birthday on 6th December thank you seller
U***a –
………
Customer –
Excellent product 👌 , thanks.
S***U –
It is exactly the original, it is exactly what I was looking for and size fits the computer to go to the office or study in the library, I loved
B***a –
Very real
C***e –
Love it beautiful bag
I***E –
Everything as described great
Customer –
Very very beautiful time
Y***a –
Perfecta
t***e –
very good
Customer –
Lovely finish and just as described
K***s –
lovely bag .. will definately order more
Customer –
looks and feels truly authentic!!!!!
Customer –
This is good. I wish I had a sticky room. The Buru is more than I thought.
i***a –
I am delighted I arrived super fast and very well packed
P***h –
All good thanks
H***n –
Amazing.. I like to much
a***r –
True product and fantastic
r***ى –
Beautiful
Customer –
Very good. Beautiful
R***s –
bello
i***z –
Beautiful bag
Customer –
God i just love this jelly shopping bag.its just perfect. Harrods symbol.really very classic indeed very well made Materials. And the price is just right.it takes me back to the 80s i had the green colour.but this time thought i’d go For the navy colour which is still classic indeed.i would Recommend anyone to buy this it’s beautiful.
M***d –
Exactly like pictures.
a***i –
Bellissima
L***o –
It was worth the purchase, good, beautiful and practical
S***o –
Beautiful
Customer –
Perfect !!
Customer –
Perfect. Thank you.
Customer –
Excellent
I***K –
Sweet
f***a –
Excellent product I recommend the seller
y***r –
Jewelry
Customer –
Very beautiful and many things fit. I have a RECORD time for a week
v***y –
Great! It is convenient and beautiful. I buy it for the third time. I make gifts to my family.
Customer –
It’s really nice, I loved it. I went crazy and bought the small size, and once I liked the size, it’s amazing. I advise you not to miss out.
Customer –
Very beautiful and elegant, excellent
r***r –
Such as in the photo, I love it!!!!
Customer –
excellent seller i advise you to deal with him
m***r –
Great!
9***r –
Very, very excellent, it was original
Customer –
Received in record time, very very beautiful!!!!!
S***U –
The size is ideal, it fits a laptop, it is well written and it is very comfortable
T***o –
The very pretty bag is unfortunately very small
Customer –
Very nice
S***l –
Super Cool worth buying
M***a –
Really beautiful as described
A***n –
The bag is beautiful, practical, clean, beautiful and shiny leather Darling Chirrr
Customer –
Looks good, labels and functions all correct. Material is good. Zips all work. Good size. Handles are a little flimsy but same as original.
M***f –
same the piture
B***e –
faithful to the photo and description but it’s not the color requested too bad! !
H***5 –
Very happy.
A***a –
OK but E Blue
s***z –
Just like in the image
Customer –
Is very good
f***r –
Beautiful!!
b***i –
Very nice bag
Customer –
I’m pretty.
L***s –
I loved it is very beautiful
n***a –
Just like the photo. Is good material.
A***N –
Great!!!! Super fast shipping. The perfect bag.
e***g –
I bought it as gifts for ky friend,all of them said they love it,grab yourself a bargain,would defo buy again
Customer –
perfect. my second order.
Customer –
Beautiful bag🥰🥰🥰🥰🥰
E***r –
Is very good
l***o –
Beautiful bag I bought other colors!
s***r –
I just luv my jelly handbag.its so cute nice and small.well made Materials.very strong.selling at a good price.i would recommend this go on buy this now you won’t regret.
M***r –
very nice