Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
X😻
H***e –
I love it, it’s just what I thought and for the price it is divine
P***s –
Very good
A***y –
It is very beautiful fits the cell phone and other object
Customer –
For what it costs, it’s great.
Customer –
It’s nice! Wish the hand was shorter
F***t –
Very good for the price
a***a –
Kleiner als gedacht aber passt alles rein. Für den Preis kann ich mich nicht beschweren. Zum Vergleich eine Fernbedienung und ein Controller
J***r –
For your excellent price
L***s –
amei 😍
S***l –
A mi hija le ha encantado es súper mono
A***o –
It’s a nice accessory, I don’t know much about wallets, but I would say it’s very small, but it’s cute.
Customer –
It’s nice and same as the picture
i***i –
Is good
Customer –
It is very nice, considering the price although it is a little small
L***z –
Good size, fulfills its functions
k***a –
Very cute
M***H –
just like the picture, very cute and lightweight
Customer –
Is very pretty, quite small, but pretty. It comes with your strap and it is a very good size, I highly recommend it
A***z –
Super good, very comfortable and cute
k***r –
muy bonita, pequeña para cositas pequeñas, lo único que le falta es un refuerzo al cierre pero todo bien
Customer –
good as description
N***a –
It’s small but cute for a girl!
h***r –
Ich liebe es einfach
Customer –
Arrived in less time than expected practical portfolio to carry basic things, I expected bigger but beautiful.
A***z –
It is just what I was looking for only that the color is not as white as I expected, it is almost beige but it is still beautiful, enter the cell phone, wallet, frigster, lipstick and it would be stopped😊
Customer –
Arrived super well, everything in perfect condition. ….
s***s –
An excellent item. Like in the photo
k***r –
Beautiful, beautiful.
Customer –
Very beautiful the charm bag❤️
Customer –
Amazing, it is very comfortable and is perfect for any occasion😍