Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
G***s –
I loved it, super cute for these summer vacations.
Customer –
I loved it, thank you
T***n –
Perfect. Exactly what i was looking for 🙂 fast shipping to canada. Arrived in 12 days. Very happy with this purchase. Would order from this seller again.
S***e –
At the beach even in the city, a very pretty bag and you can put a lot of things in it.
V***z –
It is not the model I ordered. The bag is fine, it’s large. I spoke with the seller and I recommend them.
Customer –
Lovely ☺️
J***b –
Good shop
Customer –
Very nice and comfortable to wear
M***s –
Very nice and bigger than expected. Satisfied with the purchase 🥰
Customer –
This is a very cute summer bag. The paper ribbon is beautifully woven into it and it is lined. It is large enough to hold an A4 size clear file sideways and close the zipper. The delivery was also fast, and it arrived at my home in Japan in three and a half days after I placed the order. Thank you to the seller. ( No ^ _ ^ ) No ♫
Customer –
Very good, highly recommended for summer.
S***a –
Beautiful bag, it’s perfect.
I***a –
It’s not bad
Customer –
It seems okay to wear lightly in the summer. When you put items in and lift it, the round top part folds inward.
H***d –
Bigger than expected 👍 . Very nice lined shoulder bag with zipper and small extra pocket. Looks sturdy and is nicely finished. I am extremely satisfied!
a***r –
Great item. For the price, I didn’t expect much, but the item is great. My wife is very happy about it.
M***n –
the bag is beautiful, perfect for summer beach. Curly for a lock, inside a small side pocket, e.g. phone or keys, I love it
A***o –
very nice bag
E***r –
As seen, very satisfied
M***r –
Very good for the price.
Customer –
Whistle bag, yak in the photo. All tsyle, ohaina robot. Ale won is definitely not a straw. The material is more than a nagadu Papir .. Then I don’t know what to whist… The pens will sew on the TILs to the wicker, I’m afraid, I’ll wear it in the first place for the phone and the keys, I can just turn off. Bring the pens to the internal fabric lining. Podivayasya, Tse to pick up the lines of the bag vicoristana))
P***e –
Very nice and spacious, beautiful model.
P***o –
very useful
P***m –
Very beautiful bag, I didn’t even expect it to be so nice and well-made. I highly recommend it, I will definitely buy more here.
Customer –
The response from purchase to shipment is fast. It arrived earlier than scheduled. The packaging was also polite, and there were no scratches, damages, or dirt, and it was in a clean state. Thank you for your prompt response. If there is anything else, I will purchase it. Thank you very much for this time.
O***r –
Season handbag, beautiful. Okay made
J***a –
Excellent 👌
k***r –
Super bag, spacious, comfortable, and looks great.
H***t –
A good beach bag. I recommend.
S***a –
Super!
f***r –
Tongue ladies. For some time
y***r –
Good for the price. Very finished
M***a –
It is just as seen in the photo, it is very good.
A***r –
The bag is made perfectly. Beautiful beach gift, Boho style
A***i –
Cute bag for summer
i***z –
Beautiful.
w***e –
Really very nice, thank you
Customer –
Tal as in the photo. Good luck
z***z –
Like this bag
Customer –
I really liked it, but it could be a little smaller. Very beautiful! ?
Customer –
Beautiful
Customer –
Nice bag.
f***s –
good wide bag
M***z –
Very beautiful, the good material, its beautiful craft fabric.
A***t –
Perfect! ❤️
C***R –
I love you, beautiful
Customer –
bigger than what is seen in the purchase photo, the zipper is very good, worth it, being large, it fits a lot of things we want to carry. I thought it would be smaller, it measures 44 cm wide by 39 cm long and with straps included, it measures approximately 65cm to give you an idea of how big the bag is, and still, I love it.
S***n –
Very good item, thank you.
m***r –
Love it. Looks very natural. Something i want to well made
g***r –
Beautiful and beautiful thanks to the seller I recommend it super cheap I love it I will order it again …..
P***e –
great bag
M***l –
Super nice bag, very nice woven design, right size and colour,zipper inside so you can close it up! I love it!
4***r –
super
Customer –
Fast delivery, received the item well. Fast delivery, received the item well. Fast delivery, received the item well. Fast delivery, received the item well. Fast delivery, received the item well. Fast delivery, received the item well. Fast delivery, received the item well. Fast delivery, received the item well. Fast delivery, received the item well.
Customer –
It’s big and looks pretty, although the material is not entirely good. I hope it is durable, color and design as shown in the image. Arrived on time without the need to contact the seller.
c***o –
Wear it every day
U***a –
Everything matches the photo and description) Fast delivery)
O***v –
Fast delivery, very beautiful and spacious bag, looks the same as in the picture, has a zipper and an internal pocket. Thank you very much to the seller, I’m happy with the purchase. 👍
Customer –
great bag, recommend 👍🏻
a***r –
everything as described great
M***n –
Great bag, just everything is great with this bag. I say buy.
Customer –
This is a pretty bag to use in the summer. I was thinking of buying a bag… I bought it because it was cheap and pretty. The bag is light and even if you carry a lot, it doesn’t weigh down your shoulders and is comfortable. It seems like it can be carried around all summer.
1***r –
Very nice handbag.
Customer –
The bag makes a rustling sound ^^;;; The size is large, so it seems good for use on summer vacation. The bag makes a rustling sound ^^;;; The size is large, so it seems good for use on summer vacation.
R***a –
I loved it, it is loyal to the photo.
t***k –
The handbag is spacious, I took it as a beach option, I can put everything necessary in there. The order arrived in 2 weeks. Thank you.
a***r –
It’s not the color what i choose. But it’s kind of pretty anyway.
M***o –
perfect size, beautiful and large
n***n –
Magnificent rope bag with a classic and sporty style.
K***r –
This bag is great, it looks exactly like the picture. Plus for the zipper. The shipment was with me after 5 days.
К***f –
cool bag, I’m completely satisfied ♥️ 🥰
c***r –
Great, I loved the bag, the color is the texture of a clown, the size is big. That’s exactly what I expected. Congratulations to the seller. .
Customer –
I love it, it goes great with all kinds of clothes, pleasant, feminine, superb for summer and vacations.
a***r –
Absolutely love this bag thank you
J***a –
The purse is beautiful. I highly recommend it.
H***o –
Good size, the external material looks more like paper than natural fiber.
T***O –
Nice, and fits perfectly with the description.
Y***z –
It’s the same as in the description, it arrived ahead of time, I was really surprised, it’s beautiful. 🤩 ❤️ ☺️
n***n –
I like it
Customer –
Beautiful weaving though.
j***j –
Great bag! Just like in the photo! everything was done carefully! Spacious and comfortable. Fast delivery, bought in bulk offers. Just what you need for the summer!
K***r –
looks great. only very thin, I’m afraid it won’t withstand a bottle of water and something else. the handles are sewn to the weaving, so it is very weak