Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
m***d –
Fast sending It is superb😍
U***r –
Thank you for my package 📦 I love my handbag 👜 it’s big 😍…
Customer –
nice 🙂 however, I was hoping it was going to be big enough to fit a laptop in it. it also took about 3 weeks to arrive. I’m sure it was due to the holidays (Christmas 🎄).
Customer –
it’s for my mom and she loved it! the material is nice, has a zipper, and has the extra cord to make the bag longer if you want, recommend it!
U***r –
Item arrived relatively quickly. There are creases that I’m working to remove at this time. The color is richer than pictured, which I love! Also, decent size!
D***e –
Very beautiful
J***n –
absolutely fabulous. more than pleased. super fast delivery.
I***m –
As described. Fast delivery.
T***r –
I ABSOLUTELY LOVE THIS BAG!! My favorite color is purple so I had to get it.
S***i –
Big yes
E***n –
Excellent looks like the source
G***z –
This beautiful, identical to the image. I loved it, I will order again from this shop undoubtedly, very bellaaaaa
K***o –
Beautiful!!! Good size, super good material, precious color I will order all colors
J***n –
I love it super. Great the ideal color. My daughter has loved to go to the Institute since she has capacity
D***g –
Very beautiful, I recommend beautiful bag to all Knife friends.
M***o –
I love the bag It’s kinda sad it doesn’t have more pockets inside. It has one big pocket on the inside but it doesn’t have a zipper.
K***t –
Bruce has a couple of pieces of string hanging off of it the handles come bent they need reshaped
Customer –
it is very soft, smooth. and very spacious. I love the size and color of the bag. I can’t wait to purchase another one
D***z –
Good size, White completely, the soft material, the bad way it arrived, folded like paper envelope, which made wrinkles, the extra handle is very thin and fragile, I do not recommend using it for heavy loading. Pros: everything fits!!!!!!
Customer –
Very durable and as described and received in a timely fashion with no issues would definitely recommend
G***z –
It is very nice, opt for the color kaki, it is big and spacious.
S***a –
It is fine but the size could have been a plus big for the courses I advise against
z***a –
Excellent bag, good materials, really big.
D***t –
I love it
u***z –
As in the description and fast delivery
M***a –
Same same beautiful
K***a –
The bag is large and spacious to put its course business even if at the beginning it seems small it is plus early when and I don’t think the cene leaves
c***k –
It’s super. I think it’s true or so it seems. Very good. I recommend I would buy again. Bbbb.
Customer –
The bag corresponds to the image very satisfied fabric …… In short!!!!!!!
N***r –
The bag is super. Exactly as described. Thanks for the bag and fast delivery.
E***o –
Is just like the photos!! They sent it super fast, the bag is big and roomy. It has a pocket inside plus the tape to hang it on the shoulder. I give him a 10!!
Customer –
It’s super big and spaces and looks beautiful, don’t hesitate to buy it.
A***o –
Bags are just cool, I took it for my friend❤️🔥
O***y –
Troches two enemies of the bag. For unfathomable sake, ale marriage, trohi is hard. I do not recommend my brothers for a stroll, I would like to hurt my shoulder and the hand of the Vaga.
c***c –
The best
p***r –
Nickel as described serious seller I recommend it to tous
G***z –
It is beautiful, it fits everything, it is spacious sp but not like the one in the sample video but it is large and wide
V***r –
I love it, my birthday is tomorrow, and it came in early. I’m going to order another one soon.
h***h –
the purse came very quickly, there was a smell but after airing out for a day it was good. very large and pretty color
l***r –
This is the second color I have ordered becasue I LOVE this bag. I get compliments on it all the time. I met a woman recently who has the Marc Jacobs original but I’m just as happy with my inexpensive copy. The shipping is a little slow and makes me nervous but it arrived today and I love this so much, I think I’m going to order a 3rd color!
Customer –
Absolutely amazing bag! so many compliments!
V***y –
Very cute
P***e –
As the description, I like it very much!
Customer –
Garna bag! My own penny! Yakist is good! Duzhe
M***i –
A rock, it’s spacious and very pink🩷💝
Customer –
As described, the most cool size, a little smelly, but I hope it will pass. highly recommended
U***r –
I am more impatient, for this, Edina’s claim, they could have an inflatable bag in the middle, Bo in a hall, not critically the truth, according to the back of the room, I hope to open up. And so the bag Garn, large, wide, mist, dense dermantine, viglyadak more expensive nizh koshtuk)
e***o –
This very big goods. And look good material. Repeat sure
d***a –
It’s a cute bag I like it. Same as on the picture
Customer –
The bag is very beautiful, the material is very good and it is very spacious I recommend buying it completely.
G***s –
Love the bag
M***a –
THIS SO SOOO CUTE THE INSIDE IS BIG 10/10 would definitely recommend it
T***s –
love this bag seen it somewhere else and it cost more so glad I shop on this site
A***n –
Very nice bag and big, I really liked it
C***o –
It is perfect!
A***a –
All Super
D***T –
That Bag is very big😍🥰Perfect for working, not a bad smell or something with Zipper metallic. Thank you Seller❤️❤️❤️❤️❤️❤️❤️❤️❤️🥰🥰🥰🥰And until next time
C***r –
Bought several of these bags…very nice bags
G***e –
I love them
S***a –
It is beautiful I loved, beautiful excellent material vs price, the size was what I expected, and fast the whole process!
M***e –
I love it, it’s beautiful 10/10
B***B –
Wow!!! This is the best I could have found on AE. Highly recommend it.
G***e –
Perfect size
o***o –
Beautiful as it is in the happy photo with my bag
Customer –
It is very beautiful, wine in the same color that was appreciated in the photos of the page (canelo). The only thing is that I expected it a little bigger, that is, I expected it to be a little longer and wide, because with the inner bag organizer I had bought I notice that it is a bit fair. But it’s still beautiful. Yes, I hope that the smell it gives off will go away soon. Rest, everything perfect
R***y –
Very cute size can be a bit small for classes but do the taff
Customer –
I really liked thank you
G***t –
Fascinated Me!! Very spacious, it’s exactly like in the photo
Customer –
Beautiful, I didn’t think it would be PU leather but she is, her reinforcements are not bad, very spacious🥰
F***z –
I love it, I love it, I will buy my third bag
L***s –
Loved it, the bag fits quite, very spacious. I also bought the organizer bag to put inside and it is even more organized and the bag is very beautiful and of good material. Was worth the price.
P***e –
I love it is a great wonder the only thing that the pin is very thin but everything else very beautiful
G***l –
Beautiful just as the photo I highly recommend the material and the color I loved the eh loved
a***r –
Beautiful and fast delivery
Customer –
Good djdmdjdmdmdmffmfmfnrjwiwieododmcmfnfhfheuwoqoskdmdndnrkdlfpfpfmfkfpflfmfmfkrpeoepdodkmdkflflfofof
T***s –
I loved it I will buy you more again, thank you seller for your seriousness, I recommend it people, this seller is very serious and I came the bag fast.
S***a –
it is just perfect. Like the real one. I am very very happy
S***i –
Beautiful looks just original. .. Perfect size
Customer –
Guys l would advice you to get this tote bag as it is genuine leather. I recommend it because it’s perfect for college and it’s actually how it is on the picture # can’t wait to get it from different colours
Customer –
Vert beautiful bag but very much plastic is used when delicering. Please use a littme bit less for the climate’s sake. Thank you!
H***e –
I became fan of this bag! Amazing big and beautiful. My best recommendation for seller. Now im thinking to buy another color 😏
Customer –
super cuteee, if your using this for school i definitely recommend it’s big and should fit everythingg
A***d –
Very nice bag
L***y –
Beautiful bag
k***r –
x smelled diehards heisted headman’s shrieked djsjdnndd jd d maisie’s jdjsjsjsjjejsjd bdjjsjsjsnsj brush
E***r –
Beautiful…i buy 2 one for me, one for my friend …. i am happy. Beautiful …. I bought 2 one for me, one for my friend …. I’m happy. I recommend this seller. Advice to buy from this seller. Thank you
s***. –
Perfect, large capacity. Very comfortable It smells a bit but after a few hours it disappears
E***a –
Very spacious and very nice big but not exaggerated you have a lot of things but it is cut out, it does not look exaggerated when it is big it looks and has the perfect measure👍👍I recommend it. The letters are. Graffiti that could be engraved but they don’t just do it for the little or medium ones but they are very small that’s why I took this one. And it’s the perfect measure but I missed the recorded letters. But otherwise all perfect. No need for communication with the seller and arrived very quickly. Delivery at home.
D***n –
This beautiful and good size Fits a 14 “laptop to perfection
Customer –
Perfect ❤️
Customer –
very beautiful and stylish
D***a –
Bag beautiful, very large, I can put anything in it, and very elegant, I am happy to have made this purchase. Advice to all women who love big bags.
P***z –
Very well, as in photography, it has arrived very fast
F***r –
Very nice bag, I think it plus small, Knife is very big, still very pretty, I recommend