Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
Beautiful bag. I’ll use a lot. Well produced product
0***r –
The bag has three zips who are very comfortable to find things. The embroidery is very beautiful. The price is fantastic. Thanks to the seller
E***R –
I love this bag. Plus it’s big
7***r –
It is beautiful, I cannot go out because they all like it, it is expensive since I ask for another one and I give it to them
N***s –
Very very nice article, nice bag embroidered, I like a lot
A***r –
Beautiful well made gorgeous colours. So happy with product
g***s –
great seller items perfect very happy thanks glenys
D***o –
The bag is very nice, arrived quickly. It is done well, the embroidery has bright colours. It has three separate compartments, quite capacious.
А***о –
The parcel arrived earlier than expected. all in excellent condition.
V***o –
Beautiful colours and very large
N***o –
The bag is real easy embroidery, good size, the only bad thing is its very thin strap
B***f –
I really liked the bag very pleased with my purchase.
e***a –
The bag is beautiful as in the photo… as a gift… the lady who won was delighted with the bag…
F***a –
The bag and very beautiful. Some compartments that helps to organize
J***k –
The handbag is very nice, careful embroidery, has three separate compartments with zippers. It’s great, I recommend!!!
R***a –
Thank you seller. Fast delivery 6 days. My wife loved it, the suitcase is very beautiful. We are satisfied *****
T***o –
Super. All as described. The delivery is fast!!❤️ Recommend💞
M***c –
Very nice and quite a purse. Fits everything, will fit a lot I recommend Super buy
S***a –
Everything delivered quickly and easily, get top particles, very nice and cheap, recommendation👍🏻
Customer –
This beautiful arrived long before the date thank you just like the image very satisfied with my purchase
Customer –
Came quickly. Beautiful three-compartment
g***e –
Handbag beautiful, bright embroidery, large capacity
b***r –
I’m very happy.
Customer –
Lovely
J***a –
Fast delivery. Handbag very nice, everything is OK.
E***a –
I liked it a lot. It is large and with 3 compartments. I recommend it.
3***r –
Perfect, as I expected it. Seems small but has good capacity.
E***r –
Something bigger than I expected (which is good because I thought I was a dwarf). It’s very nice. I am very surprised by the price it has how beautiful it is
E***l –
A beautiful handbag. At first I bought as a cosmetic bag, but I ended up wearing it on holiday as a handbag. It is very roomy and comfortable to wear.
A***r –
Beautiful workmanship. Lovely product. Fast delivery
f***r –
Beautiful handbag. thank you very much seller👍Quickly reached me. I recommend the seller🌹
k***r –
Nice handbag, colors vivid, according to the photo. I only thought it would be bigger and smell like a factory.
N***o –
The bags are beautiful, they are perfect, the embroidery is wonderful, it was worth every penny spent on them, pity not have other embroidery, because if it would not buy more, and the delivery is super fast too.
B***i –
Good size, beautiful embroidery.
Y***s –
Very beautiful and recosting
F***i –
Ordered on July 10 and arrived in Italy on July 18! The bag is a little wrinkled by the expedition fold but is still very pretty. With three compartments. The shoulder strap is not the best because it is very thin, but the drawing is well embroidered. Satisfied!
r***r –
The bag is beautiful!!! Has three divisions. Good material. Looks practical and useful.
2***r –
It is the same as the sample, very beautiful and it really is embroidery😊👍
A***n –
The Bag is beautifully made, totally Super!!! Thanks to the seller🥰🥰🥰🥰🥰🥰🥰
C***Z –
Is cute. Faithful to the photo. Has 3 zippers. Fits a lot of things
Customer –
The bag arrived completely flat but in good condition. Is beautiful. It is all embroidered and has good capacity with three zippers to independent compartments. Is as they describe it.
P***a –
Super, thanks
r***r –
Very nice and big bag!!!!
Customer –
I love this carters style boho chic, very libdavy the precise bearing
E***s –
I am very satisfied with the product arrived in very good time. Seller recommended.
M***o –
Better than I expected, even bigger, for the phenomenal price
c***i –
Bag beautiful, in multicolor fabric, has 3 zips and is very capacious. More than satisfied.
z***k –
Very happy with my bag! Corresponds to the description of the seller, very pretty, with three compartments to store his things… I really recommend👍👍Top
Л***р –
The handbag is beautiful, the deputy came to the stretch for 20 days. Skoda tylki scho remishok do not know, do not take away dovzhina
U***s –
The wife is satisfied with three, a bright summer bag. To the beach or walk the dog.
N***e –
Very beautiful bag with a good internal space but the handle is fragile.
E***z –
Very nice and cheap. Recommendable!
M***n –
Lovely bag but sent wrong design
d***d –
All right. The fabric is soft. It’s a gift.
A***r –
Is bigger than I thought. It’s for my mother I like it.
Customer –
The bag is very good, the only thing I put on it is that the handle is a bit simple, it does not hit with the bag
M***n –
Beautiful, very capacious handbag. I am very satisfied
K***a –
The order arrived in 9 days. Surprisingly straight wow. Lightweight, juicy with three deep compartments and a handle that can be adjusted in length. Very beautiful and practical
p***r –
beautiful embroidery love it
Customer –
These bags are beautiful and they were very successful with the people who were presented.
J***z –
Beautiful and practical bag. They have left the order at the entrance of the building and have not delivered it to me by hand.
7***r –
These bags are very beautiful and now that they are the festivities of my town I will wear it more because it hits with everything
C***o –
Beautiful bag, arrived in a short time, with the shipment buys three or more things. Too bad only the tie down strap a little thin, but for the price is OK. I recommend the seller.
В***а –
Beautiful bag, weighs nothing, three compartments under the clasps, dimensions exactly as stated. I will replace the strap. Like the bag
Customer –
A small bag, but at the same time holds a lot. Beautiful embroidered pattern all over the bag.
c***i –
Handbag in fabric, embroidered, beautiful and comfortable.
m***o –
Lovely
M***o –
Bag with embroidery and beautiful finish, in good size giving space to various objects!
n***n –
Very satisfied thank you very much arrives quite quickly very well packed thank you very much
Customer –
The bag is cute, inside it has three compartments, which allows you to keep it in order and make it carefully.
Customer –
It’s very nice. Three compartments and a long handle to wear a bag.
M***z –
It is spacious, color equal to the photo and comfortable
U***r –
I love it. Correspond to the pictures. Fast shipping
j***r –
Fast delivery. Handbag very carefully made. Everything according to the description .. I recommend
Customer –
Very cute who are delegates. But I like them Arrived very fast I recommend
A***e –
Well finished, spacious, beautiful embroidery, all right
a***a –
As described. In it three zippers, three identical compartments. I took my wallet and phone to go to the supermarket. Pretty.
P***k –
Beauty handbag Very colorful mega capacious Has 3 zippered compartments Tidy lining Sufficient strap Recommend
Customer –
I recommend this bag which is like on the photo with three pockets and I’m delighted
А***а –
Out the chudova! Duge is light, you will find it in her Bagato. Practical and yaskrava. Kolori nassicheni, ALE not lupate. My double vibration
K***a –
I recommend capacious large pockets beautifully embroidered
I***s –
I loved it. Well finished. With 3 divisions. In the size indicated. I recommend it.
В***о –
The handbag is very beautiful, fabric (not raincoat), large-capacity with lining and a flimsy long handle. there is an unpleasant smell, washed. bought inexpensively recommend to buy. thank you.
Customer –
Very fast delivery on the expected date. In appearance, it is consistent with the description of the item in the store. Technical parameters to be verified in use.
N***r –
T is for mn girlfriend I hope she is happy with it
J***B –
beautiful wee bag, shame the strap wasn’t better attached though! good thing I can sew!!
M***a –
I arrive very fast in 6 days. I already bought another, and I am very happy with the purchase. It is good material and very comfortable. Good seller, I recommend
C***s –
I was going to give it back. But my sister liked it. It’s pretty and the materials look good and the straps look strong.
E***k –
Cute, very good workmanship😀Fast shipping. I recommend the seller😀
Customer –
Very attractive bag. It would be perfect for me if it was bigger. It has 3 useful zipped compartments. I really like it! Delivery was fine.
Customer –
Excellent product, it is bigger than I thought, my mother-in-law really likes the Indian design, very good price
L***n –
The order was quickly delivered. I liked the handbag very much compact and at the same time roomy. Thanks to the seller.