Returns & Refund is a guarantee provided by florazan.com. When you receive a product that was bought and paid for on our site, and you find it is not as described or is of low quality, you can contact us to resolve these problems (according to the returns guarantees). The return shipping fee will be paid by you. Or, You will then be able to request a full refund and return the item, or keep the item and agree on a partial refund with seller.
Scope of Guarantee
All products on florazan.com have the Returns & Refund guarantee. Any product bought through the site is protected if the items you received are not as described.
The following situations are not included:
1. An item you claim is not as described, but we can prove that it is.
2. Items are as described, but you no longer want them.
Conditions for Submitting Refund Requests
You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the Contact us page. Please note that you can only open one dispute per order.
Florazan.com guarantee that their products are delivered on time, this is also known as On-time Delivery. On each product page, you can find within how many days Florazan.com ships out a product and within how many days this product should be delivered. On-time Delivery starts the moment when Florazan.com shipped out the product. If you have purchased anything on Florazan.com but didn’t receive it within the guaranteed delivery time, you can get a full refund.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
Full refunds are not available under the following circumstances:
*You can submit refund requests within 15 days after your order has been completed. You can do it by sending a message on the Contact Us page.
