SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
TIPS:The above data were measured when the product was tiled. The data is manually measured, and there will be an error of 1~ 3 cm. Please understand.
The item is the same as picture and is a great material however they fit really small and was low waisted I’m a S in all my clothes I got a S but it was too small I would order sizes above however came quickly
in love! good quality
Too small. Size up one. They don’t feel high waisted either. Length is 7/8. I’m usually a xs/s and small was too tight
Very good fabric, not transparent anything, long ideal. Buy size L
These were great very similar material to the halara leggings
Great but I am a 40 in size and I have taken the XL and they fit very well
This time I ordered them in one size less and the difference is huge, it does not mark underwear. I buy back with closed eyes
It is very good quality, worth it
Well packaged, arrived on time, top quality, gladly again
L suitable for the growth of 162 and 57 kg. By weight a few kg may be more, but there is no stock in length. Or wear as 7/8. The quality is excellent. Ordered before
Super soft and stretchy. A bit short . Well made
I received the order quickly, I usually wear the size L, but I took the size m-and I'm Pretty, great quality and it's super
Best leggings ever! Very good quality. I think I will order every each colour
Lovely material, stretchy and delivered within 10 days :)
perfect quality! got the item quickly and ahead of estimated time
It is the third time I ask, they have very good quality, they do not transparent and they last a long time
Simply Ma-ra-VI-Ho-SA!!!! Fast delivery, great quality product, elasticity and comfortability. 168cm, 52 kg, I opted for m size, it was perfect!!!
Super leggings already ordered several times
perfect material light but can't see through, especially downward dog poses Gonna buy few more! The price is just so affordable compared to what we have to pay at retail online!
they are OK but the color was a pea green not yellow as ordered fit is tight for 75k
Excellent product. The measure corresponds. It arrived long before the estimated date. Thank you!!!
My high is 1.50 and it’s perfect !!!!!!!!!! I love it and I will buy more definitely
Good fabric, it looks very good, I ordered size M and it is small, ideal to order one size more.
Fast delivery and shipping service. Love my leggings , good quality going to order more colours. Thank you x
Thanks for the quality! Delivery within the stated time. I order for the second time. Size corresponds to the size ruler. Satisfied with the purchase, very comfortable. I wish the store success in business. All super.