SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Great color and quality
Thank you, great kit
Nice fabric
Came very fast
Simply Wonderful! I bought 2 more because I was extremely satisfied, excellent quality fabric, very good support, weight 53kg, 74cm waist and 55cm Thigh, so for me the M was the best option, so as not to keep the clothes stuck looking like the seam will explode. I recommend too much!!!
On my Xs calmly took S and how glad I am that everything suited me. Always in the top kits is great for me, but not this time. The fabric is dense, pleasant to the body. Sat down just perfect. I love it, I recommend it to everyone!
Super, I took S on my S, but I could have M. the quality is gorgeous, came with lightning speed!
The goods arrived quickly. The color is not white, but pale beige. The fabric is good, but it is a negative star for the size, it should fit the body, but it keeps me tight. I would know if I would take a size larger. For my parameters 80-66-89 I took Size S.
Girls! The quality is cool! Highly recommended! The delivery is also fast!
Super suit. The color is very nice. Size S for Russian 40. Delivered by courier
Perfect!!!!!
The quality is very decent, the color is very nice, there are two kinds of sportswear for cool weather and heat
My parameters: chest 78 cm, under chest 69 cm, waist 61 cm, hip 89 cm, height 163 cm. Ordered size m. It shakes in the chest, and dangles in the armpits. The top is sewn like a men's undershirt, with no lashes for the chest. There is a decorative line (type under the chest), but it is very high located. The waist is large, the hips are tight .. The linen (outline) is strongly visible. Personally, I feel uncomfortable working in these shorts, I want to fix it all the time
Recommend!!!
The product is of great quality, I didn't even expect it to be such a cool suit
Size and color match, the fabric is a little shines
Fire! As in the photo! StylishVery fast delivery!
Unbelievable. Delivered in 4 days to Ufa, for 400 rubles a set, which costs at least 1000 honestly. Just a million out of 10. my best order for Ali. Thank you store! It's a pity that there is nothing else in stock, I would order 10 more pieces) I took M for 91-71-92
Recommend!
A set with 4 items went to 1050 rubles. Shipment from Moscow, delivered in 4 days. The set is just a delight. Thick enough. The color is pale blue. The seams are even. Came in the zip package. Took it for my daughter, 14 years old. Height 152 and weight 40 kg, sat down perfectly, without unnecessary pull. I think up to 50 kg will do. Definitely recommend, satisfied with the purchase, thank you!
Fire suitSame as the photo! The quality is great! Ordered 3 sets alreadyThe delivery is super urgent!
Quality at a height. Great kit! Thanks store
I have already ordered 3 of these sets, everything is very convenient
Nice suit, I like it very much. The color is really darker than in the photos, but also beautiful)))
Super! Delivery in a week! The quality is great!