We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Malomerit
Excellent, comfortable, light, soft, a second. recommend store and goods.
Shoes as in the picture. Soft, comfortable. Of course not skin!!! She took for a shift to work. How long do not know. For a year should be enough. On the leg look good. The order is satisfied. Fit in size. At the foot of 25.5 ordered 41. daughter less than a month. Thank you store!
Excellent! Soft, light and comfortable. On 38R legs it is necessary to take 40R. No less!
The description is accurate, but sent instead of 38 size-36. Small. I'm your regular client. I will refuse if you confuse me.
Molomeryat one size, wear 38,5 read reviews took 39, small size, it was necessary to take 40, and good shoes, soft
beautifull shouse there absolutely lovely very comfortable
The shoes are soft, I bought for my grandmother, I hope they will fit her. Got to SP-B in 3 weeks. Thank you.
Malomerit should be taken 2 sizes larger
As shown in the picture, very satisfied. Happy I got the right size
Excellent!! As you see the images. Recommended, very comfortable, soft, I agreed to the requested size
Very satisfied thanks to the store, soft, comfortable, the size approached
The shoes are beautiful, but who does not have a high rise to buy, they press. Shipping fast. Seller recommend.
I like the shoes not that expensive, it's worth to it's price
Shoes liked, soft light, in warm weather.
It's okay.
Comfortable footwear, not hard material (rigid) was ordered size 35 (mex 23) anti-skid. I arrive in good condition
The shoes came faster than they promised. Soft, comfortable, but the insole needs to be changed, because. Synthetics. Well, 40 size on my 25 cm length of the foot is not enough, it will be more convenient at 41.
Good goods, but small size
Soft, comfortable on a narrow leg
Excellent, soft. My Russian size is 38 (stop 2 5 cm). I ordered 39, went perfectly. On a thin leg with a high lift looks very good. The heel does not press. Bought for 634.35 ₽. Thanks store
Shoes soft, tagged. Not in a big way. Arrived early, everything is fine, thank you.
.
Lightweight, comfortable. The sole is rubber. Wide leg took 2 sizes larger
The shoes are wonderful. Full, Big Foot great. Before I bought red, wore it for two seasons, and in the rain on puddles, and on dry, the sole was slightly rubbed and replaced the insole, and everything else is in perfect order. I recommend it.