SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
great
As described and very good quality
Very-great-qiality!-I-will-order-other-colors.-Thank you!
The T-shirt is of very good quality, I previously took it from this store, after numerous washes it retained its appearance. I recommend for purchase. On the Russian size 44 took L, the landing is free, but not oversized.
I liked the T-shirt. It's nice, the fabric of the T-shirt is good.
A very beautiful tee. I like it very much. The fabric is amazingly silky-smooth and pleasant to the body. I will order more.
Everything went and got it. Jakiste on visoty. Recommend!
I liked it a lot. I ordered size S, 69 kg and 1.68 cm. It fit Me perfectly. Good seams. Looks good quality. Without defects. I'm going to order in other colors.
The fabric in these t-shirts is lovely. Extremely fine but still dense and reasonably thick. There's not much silk in the mix, 6%, but they're still lovely. I will buy more.
The jersey is torn from the front in the most prominent place. Was squeezed by something and as a result two holes were formed. It is not possible to wear in such a state, as the fabric will uncover and the holes will become more and more.
The color is bright as the store's photo. Does not fade when washing. The material is dense. Of course, if there were more silk in the composition, it would be less hot in the T-shirt, but in general it is very good. The check took place at 35 and coped no worse than T-shirts made of pure thin cotton, given that it is an order of magnitude denser. I want another color, but a little expensive.
Great T-shirts, I take the other color! Quality for 5 + very delicate silky knitwear! Highly recommended!
Looks like my favorite T-shirt, ordered the second one, size M, sat like a cast. Very good quality, smooth thick fabric. Size in size. Height 165 weight 60
Good quality, well made. Quick and secure delivery.
Great T-shirt. color, size-all match. I bought a third (gray), I used to take White and sand. The quality is for all 100%, the price has increased slightly, but I am satisfied with everything. Thank you for the good item.
The quality is excellent, the L size for our 46 villages is excellent
T-shirt is magical, the color is beautiful blue with glitter. The workmanship is excellent, all the seams are smooth, the production is factory, thank you
The order was made on May 10, shipped on May 13, and arrived at the Post Office on June 9. The color is a little completely different in the photo and in life. I wear in life s, but ordered M, a little loose. I did not find what the growth of the T-shirt is. I want two more colors now :) the thread does not stick out anywhere.
Very pleasant in quality. I'll buy more
XXL on bust 75F, as expected to be small, my chest circumference is 103 cm. Fabric stretches, with a light satin semi-brush, chills. I liked the quality, the seams are smooth, the threads do not stick out. The measurement table corresponds.
I order the third T-shirt, good quality, chest circumference 109 fit XL. Quite a bit short of length
Very beautiful, looks exactly like on the website. The silk adds shine, so the t-shirt can be worn for a more elegant appearance. The shirt has been washed and the seams have not turned.
For size s bought m-ku. Everything fit: not fit tight, the fabric is high-quality.
Silky comfortable to the touch T-shirt fabric. I haven't dressed yet, I don't know if it's hot or not. Quality thing. Very long. Maybe someone likes it. I'll cut it a little.
A lovely T-shirt. Size M on og 92 sat down perfectly, but, I have narrow shoulders, who likes to free up should take L. Color as photo.