SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
wow amazing dress thanks for quality
I think you should have guidance for agent to exchange (exchange) or return the products.
Super I'm satisfied
The store is great, super fast delivery, recommended
The suit is cool, it's like the picture. Thin, the very thing for the summer. After washing did not flush, did not paint.
The suit is great: quickly dressed and went. Synthetics, but does not wrinkle and do not need to be ironed. In + 30 it will not be very, but for + 20 the very thing.
Synthetic fiber, but for the summer. dries quickly, the quality is good. thank you. recommend
Thank you all!The suit arrived on time, perfectly sewn, the seams are even, there is no smell, the size fits exactly. for my 50 when the 165 is tall, I ordered XL. I recommend the store-works conscientiously and efficiently.More sales. will order more.☝️
Nice suit
I sent a suit.
Very nice
3HL to 50.52r cool synthetic
48 size sat down normally, but 160 pants are long... Synthetics-for a cool summer... The impression is not unambiguous-I don't know if I will wear... I took it on sale for 10 Americans, I would not take it for more... Delivery to Ukraine is fast.
Not very well sewn. The material is pleasant to the body. The size is the same as the size of the table. very fast delivery. Thanks store
Very beautiful suit. As the picture. The size corresponds. It's a pity that the material is synthetic
Suit good fast delivery advice store
The quality is good
Same as the description liked I ordered plus size I am M and it was perfect
I order for the second time, I like it, 48-50 Russian. L just right. Stitched with high quality, but be careful in the washing, the inscriptions are floating, do not wash in hot water.
The order took a month, the shipment was delayed a little. Quality satisfied, as described. The fabric is quite dense. There is a strong smell, I hope it will disappear after washing. The size XXL on the chest 122 cm is a little small, but not critical, the pants fit perfectly. Generally satisfied with the purchase, I recommend.
I like the suit very much, I love it, thank you very much.
Very nice just like photo
magnifique
Great suit! Thank you!
The suit is cool, but did not guess with the size. XL on the Russian 48 is great, it was necessary to take L Ku.