Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
I’m officially testing it tomorrow, but i love it already. i’m definitely ordering more.
Customer –
perfect
4***r –
Top and pants, happy
א***ו –
Sitting with a frown
M***s –
It arrived later than expected, but the product seems to be very good. I highly recommend it; I loved the material and will use it in the next race.
Customer –
Good
A***z –
I have bought 2 and I am very satisfied; they work quite well for me.
Customer –
Second purchase 173/68 size M fits perfectly The inner layer is not a tight-fitting style. Does the back pocket fit a cell phone? It’s a bit deep. The phone shakes a bit when running (based on S26). Best at this price It would be nice to buy several sets, wear them once, wash them, and wear them again. It’s great for beginners, go ahead and buy it.
K***r –
A waist size of 30 m fits well. It’s lightweight, so I recommend it.
M***a –
Great value for the money. will request more.
Customer –
All ok
Customer –
Beautiful as always! This is already the seventh different color I’ve bought because I liked them so much. Great for the gym. Highly recommend!
j***z –
The pants are very good, well-made and made with good materials. It’s a shame that, based on the comments, I chose the wrong size. I will order again in the normal European size.
Customer –
Excellent product, perfect size, I really liked it.
l***l –
Perfect
n***r –
Good value for money
P***S –
Excellent, a bit small but looks good.
Customer –
Super impeccable
j***e –
I have a waist size of 90, I ordered the XXL size as indicated by the measurements and it’s too big for me, it’s very loose, maybe two sizes too small. The size doesn’t match and the delivery has been slow.
Customer –
Excellent, I liked it a lot. It’s a bit tight, I recommend ordering one size larger.
Customer –
always order one size larger
Customer –
Timely delivery 👏
Customer –
It’s good for the price, I’ll use it well.
J***a –
Too small
Customer –
Great, but it was too small
Customer –
Great pair of shorts, great how many pockets there are
J***r –
Good and for the price it’s very good. Size runs slightly small.
Customer –
Nice shorts, lightweight and breathable
Customer –
The regular size is good.
Customer –
If you have nornally m ,order xl.
Customer –
Its good for the price……a bit small for size l….its better to take xl
Customer –
It’s okay 👍
L***i –
Ottimi
e***r –
I bought it for 1,500 won and it’s really good value for money, but make sure to buy one size larger!! Other than the size being a bit small, I’m very satisfied.
Customer –
I like it. I’m 172cm and 72kg, and I like the size and fit.
Customer –
Size M is extremely small for my height of 176 cm and weight of 70 kg.
Customer –
176cm, size 73 L is suitable. It’s wearable. The phone storage is also stable…