SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Such an unusual colour. Very comfortable (still needed an insole for cushioning).
Great crosses.
I'm doing it, I took 40 just in case, but it's slightly big. Take your actual size
Store costumer service was excellent .I asked questions and they responded right away .Shoes are great .I ordered size 43 and they little bit bigger than I expected but I have wide feet so it’s ok (I wear shoes size 7) Thank you very much for such a great experience.I will definitely recommend this store
Everything top!!! Fast shipping!! Gladly again!!!
Foot 24-size fits perfectly! Lungs spring. Very convenient. Seller recommend
It was just like the pic. They are super pretty. I made the mistake of ordering them based on the reviews saying they fall out big. I am typically 39 in runners from Nike and other brands yet I tried to order 38 here - I should have done 39. Also the ankle cut was just not for my foot shape for some reason. Which is a shame since I loved the look. Those 2 factors made me return them sadly. Seller was great and communicative when I returned them. Very fair store I have to say. Would consider giving the store another try for sure. Shame these weren’t for me since they look bomb!
top
Great sneakers! Light, comfortable, beautiful
Sneakers are unusual, the look is chic, very light. Very satisfied. I recommend the store.
Perfect ❤️
I thought her better they're all plastic, summer shoes
Thank you
nice
Perfect big perfect color
Good sneakers for size 37.5 took 38 all fit
Wonderful, comfortable a 10 quality price ratio
The shoe is comfortable but a little large size and fast shipping
Very comfortable and cute
Sneakers came in 16 days. Took 42 size by 41. They look huge, this model, although the size fits, is a little big. Model more for men. A little upset! But I wear it! I'm tall and it looks normal with pants. Walking in them is convenient!
I order for the second time, I have 37 in size. 37 were very large-gift.36 in length is good, but I could hardly fit. I write, it can help someone with a big lift. I haven't removed the stars, it's not the store's fault
Class crosses, spring, for sports, those. Textiles of protutrumia, for 25,5 (University leg) -41, one can take the Bulo and the exchange for the rozmir. Raju product, no pity!
Good
Good. The second time liked it! The first were different... thank you recommend!
Très Joli confortable goods