SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://florazan.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything is fine as in the description.
Everything is super, pretty warm. Came in less than a month
Cute, but golimai synthetic material
Excellent, fleece is not big, for the spring, the winter will be cold, blown. Size XXL for 50 size, my husband liked. as in the photo
Suit for this price is very good, although synthetics. On height 175, weight 85 husband size approached perfectly.
perfect! just like the pics
Excellent budget suit! I ordered a milky color. I liked everything. I believe that the pellets will appear quite quickly. But in general, I'm satisfied with the suit both in quality and appearance, and on the feelings on the body! Thank you to the store for sending the costume quickly. I will order more in other colors!
perfect
yes
The costume is good, of course golimai synthesis under the bottom must be dressed in cotton underwear. The order went for less than a month through cdek, the track was tracked. Thank you to the store and all the services that take part in this.
good
Came up perfectly. M took on 90-70-90. Not much wanted to be free.
For such moneyThe product was sent quickly. I recommend the store.Just right. if less ordered pants would be shorter.
The suit goes in size in size. Thin, even translucent inner pockets. Synthetics.
A good suit as in the description. XL on Russian 50, weight 81 kg, waist circumference 89 cm, hip circumference 104 cm, height 176 cm. Sports physique.
Excellent quality
Clear suit
Thank you very much store, all super, seller recommend
The order came quite quickly! The suit came up, it was necessary to take it more freely. The quality is excellent, the material is warm with a start. For autumn will beThere was no communication with the store, but it worked quickly
Thank you thank you very much this set of tracksuit is perfect, it gets well is fat the precious and perfect material for winter, they sent it in record time and the attentive and professional store, thank you very much to the seller.
On the height of 169 cm. Weight 65 kg. Great in the waist and the length of the sleeves is also great.
My sizes 104/82/106 height 164 cm Took XXXL Pants along the length only-only, for great growth, will be short. On the hips are free, norms. Hoodie oversize, along the length-to the middle of the thigh. The color is bright. The suit is warm. In general, cheaply.
What to want for such money. Full synthetics, air does not pass, does not stretch. Sorry can't send back
Arrived in a month in Colombia, it is a sweatshirt or soft tracksuit and perfect for cold weather (not fit for strong winter) solid Color. Exact size. The store made the change to the color I asked. (he never answered the message, but he did the change).
Very well. Very pleased. Fast enough.